• Autopilot Journeys logoAutopilot Journeys logo
  • Help Scout logoHelp Scout logo

Autopilot Journeys + Help Scout Integrations

How to connect Autopilot Journeys + Help Scout

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  • Autopilot Journeys triggers, actions, and search
    Contact Added
    Triggers when a contact is newly added.
    Trigger
    Instant
  • Autopilot Journeys triggers, actions, and search
    Contact Added to List
    Triggers when a contact is newly added to list.
    Trigger
    Instant
  • Autopilot Journeys triggers, actions, and search
    Contact Removed From List
    Triggers when a contact is removed from a list.
    Trigger
    Instant
  • Autopilot Journeys triggers, actions, and search
    Contact Unsubscribes
    Triggers when a contact unsubscribes from Autopilot.
    Trigger
    Instant
  • Autopilot Journeys triggers, actions, and search
    Add Contact to List
    Adds a new contact and adds them to a list.
    Action
    Write
  • Autopilot Journeys triggers, actions, and search
    Add Contact
    Adds a new contact.
    Action
    Write
  • Autopilot Journeys triggers, actions, and search
    Delete Contact
    Deletes an existing contact.
    Action
    Write
  • Autopilot Journeys triggers, actions, and search
    Unsubscribe Contact
    Unsubscribes contact from all emails.
    Action
    Write
  • Help Scout

    Triggers when a conversation is assigned to agent.

    Instant

    Trigger

  • Help Scout

    Triggers when a new conversation is created.

    Instant

    Trigger

  • Help Scout

    Triggers when a new customer is added.

    Scheduled

    Trigger

  • Help Scout

    Triggers when conversation tags are updated.

    Instant

    Trigger

  • Help Scout

    Adds a note to existing conversation.

    Scheduled

    Action

  • Help Scout

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    Scheduled

    Action

  • Help Scout

    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

    Scheduled

    Action

  • Help Scout

    Replies to a conversation. Please note that this will send actual email to the customer unless

    Scheduled

    Action

  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

How Autopilot Journeys + Help Scout Integrations Work

  1. Step 1: Authenticate Autopilot Journeys and Help Scout.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
autopilot logo
autopilot logo

About Autopilot Journeys

Autopilot Journeys is visual marketing software for automating customer journeys, to help companies acquire and nurture leads through email, web, SMS and direct mail.

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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