How Remote's lean IT Ops team leverages AI orchestration to support 1,800 employees
Ever wonder how a three-person IT Ops team can support thousands of employees?
Marcus Saito, Director of IT Ops and AI Automation at Remote, is making it happen—with a little help from Zapier's AI automation tools. In this recording, you'll see how Remote built a fully AI-powered IT helpdesk, automatically deflected nearly a third of all tickets, saves over $500K annually, and scaled global IT support without a single new headcount. Discover real-world strategies you can steal for your own team.
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In this recording, we'll cover:
Automate IT support with AI
Learn how Remote’s IT team uses Zapier and AI to automatically deflect 28% of support tickets—boosting efficiency without increasing headcount.
Build scalable workflows without code
Get practical tips for connecting tools like Slack, Notion, and Zapier Agents to streamline operations and reduce tool bloat.
Turn automation into major cost savings
See how smart automation strategies helped Remote save over $500K annually—and how you can apply the same strategies to your IT operations.
Speakers
Ryan Anderson
Head of Product Marketing at Zapier
Marcus Saito
Head of IT and Automation at Remote.com
