Help Scout MCP
Customer Support
Use Help Scout MCP to take action in your AI tools
Use Zapier Agents for a quick no-code setup, or connect to any AI environment with the Zapier MCP server.
Try in any AI platform
Supported actions
Add Note
Adds a note to existing conversation.
Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.
Update Customer Properties
Updates a customer's properties.
Find Conversation
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Find Customer
Finds customer by email.
Find Mailbox
Find mailbox by name.
Use Help Scout MCP with any AI assistant
Zapier Help Scout MCP lets you connect Help Scout's actions with any AI tool that supports MCP, all without managing integrations or writing glue code. It's built for developers who want flexibility without complexity.
Step 1: Generate your secure MCP URL
Get your unique, dynamic MCP server URL instantly. This endpoint securely connects your AI assistant to Zapier's vast integration network.
Step 2: Choose your Zapier Actions
Customize the specific actions your AI assistant can perform within Help Scout. Select and scope actions to align with your Help Scout workflows.
Step 3: Connect with your tool of choice
Integrate your AI Assistant seamlessly using your generated MCP endpoint, enabling your AI Assistant to execute real-world tasks securely and reliably.
Introducing the Zapier MCP integration
Why developers love Zapier MCP
- No need to build or host your own APIs
- Connect once, access 30,000+ Zapier actions
- Secure, scoped access by default
- Works across your favorite dev tools
