Customer Storyteller

Melanie Pinola
Melanie Pinola / April 25, 2017

We're looking for someone who's eager to tell the stories of how Zapier customers use workflow automation to do more with their time. 1.5 million professionals around the world use Zapier to connect their favorite web tools together and get more out of their work days. We want you to introduce them to the world.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully you'll take the leap of faith and apply.

About You

  • Writing is a pleasure and a skill you sharpen non-stop. You understand the power of a well-told story. Vivid writing and clear examples are tools you use to make daunting topics feel simple.

  • Curiosity is a constant. It's not enough to know whether a new business practice works—you want to find out exactly how and why. You excel at asking the right questions and, most importantly, listening to the answers to turn them into inspiring pieces.

  • Efficiency impacts outcomes. You consistently automate time-consuming processes to free up time for more meaningful work.

  • Publishing and promotion go hand-in-hand. Deadlines, editorial calendars, and creative content promotion—these items are music to your ears.

  • Web apps are familiar territory. You're comfortable writing about business tools and how they are used in professionals' everyday workflows.

  • Relationship-building is important to a good story. You don't hesitate to reach out to customers, hold live interviews, and follow-up persistently in order to get the best narrative possible.

  • Action beats inactivity. When you're given a task, you take ownership and find an effective way to complete it, whether or not it requires dozens of Google searches.

Things You Might Do

Zapier is a startup, so you'll get experience with a little bit of everything. That said, here are some things you'll get to work on:

  • Create multiple customer stories each week: anything ranging from long-form blog posts to bite-sized video testimonials
  • Research how customers simplify complicated workflows between 750+ apps and explain how to others how to do the same
  • Approach and interview hundreds of customers via email, phone, or video
  • Maintain a database of all customer interviews and create a process for using the database
  • Work closely with Zapier's editorial, partnerships, product marketing, and PR teams to fit customer stories into Zapier's overall marketing strategy
  • As a part of Zapier's all-hands philosophy, help customers via support to ensure they have the best experience possible

About Zapier

For the past five years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe that credentials don't say everything. Our CTO has a finance degree. Our CEO has an engineering degree. Our CPO has a mechanical engineering degree. What you love doing is way more important than the credentials you have.

We believe in a safe, welcoming and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Planet Earth

If you want to work remote, that's cool. If you want to work near others, that's cool too! The Zapier team is 80 people spread across 13 countries. The Marketing team currently has team members in Iowa, Texas, North Carolina, Oregon, New York, Florida, Arizona, Minnesota, British Columbia, Malaysia and Thailand.


  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage
  • Retirement plan with 4% company match
  • Profit sharing
  • 2 annual company retreats to fun places
  • 14 weeks paid leave for new parents

Pick your own equipment. We'll set you up with whatever laptop + monitor combo you want plus any software you need.

Unlimited vacation policy (plus we insist you take at least 2 weeks off each year—this isn't a vague policy where unlimited vacation means no vacation). Work-life balance is really important to everyone at Zapier - we believe it and practice it!

Work with awesome companies around the world. We partner with the best software companies in the world and you'll constantly get to interact with people from these great companies.

How to Apply

Complete this form with answers to the below questions:

  1. In a few sentences, tell us why you'd be a good fit for this role.

  2. Tell us about a marketing initiative or campaign that you launched within the last three years, noting your role, the results of the initiative, and the results of your contributions.

  3. Good news! The CEO of just agreed to an interview with you. Write five questions that you would ask via email about how they use Zapier.

  4. Share links to your work that showcase your content style and skill. Please include two links to written pieces of content. Bonus points if you also send a third link to a piece of your content in a different medium.

  5. Send us an example of a case study you think is well done. In a short paragraph, tell us why you feel that way.

Finally, wait for us to reply. We reply to everyone, even if we don't seem like a good fit.

Apply Here

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, religion, national origin, sex, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.