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Working on diversity and inclusivity

By Wade Foster • October 12, 2021

Zapier is dedicated to building an open and inclusive work environment—one that's safe for people of all backgrounds.


This takes effort. There's always more work to be done toward that goal. We think it's worth pursuing, though. Diverse teams are more creative and build better products. They make better decisions and have more successful companies. They're better able to represent the global community at large.


At Zapier, we also think that hiring and fostering a diverse team is just the right thing to do. We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve.


Several team members suggested publishing a public changelog of each step we've taken to improve our hiring process. This is that living document.

The changelog in chronological order

  • Launch of the updated ERG Vision: We updated our ERG vision to folks on AI & product skill development while maintaining a focus on community and sense of belonging. This initiative resulted in 94% of ERG members reporting workflows that meaningfully improve efficiency or outcomes, along with higher overall engagement compared to non-members.
  • "DIBE as DNA" in People Practices: We continued to facilitate an embedded model by integrating DIBE subject matter expertise into our People practices like Impact Reviews, Talent Planning, hiring, pulse surveys, and other culture cornerstones.
  • AI Transformation Cultural Foundations: We designed our cultural foundations for AI transformation, which included assessing cultural health, identifying key culture focus areas, and creating indexes to assist all Zapiens in effectively adopting AI.
  • AI-Driven Workflows for DIBE: We built AI-driven workflows that reduced over 50 hours of administrative tasks, including a bias/inclusion review chatbot for the People team and a Zapier-on-Zapier workflow for ERG leader management.
  • Community Building: ERGs hosted 53 live and asynchronous events throughout the year to strengthen belonging, psychological safety, and community among Zapiens.

We have several initiatives currently in progress, and we'll continue to update here when they're implemented. If these are actions you'd want your future employer to take, please submit an application.