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Project Specialist

This role is open for applicants in the Americas eastern/central and EMEA time zones only. 

 

Hi there!

We're looking for a Project Specialist to join the Support Operations team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. 

If you’re interested in launching your career at a fast-growing and profitable company, then read on…

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

  • You have project management experience in a SaaS company. We're looking for 2+ years project management experience in a SaaS company. 

  • You have excellent communication and interpersonal skills. We’re also a 100% remote team, and writing is our primary means of communication at Zapier.

  • You obsess over the details and have great time management skills. You can balance a variety of projects and responsibilities without getting overwhelmed. Organization is your wheelhouse.

  • You have an interest in coaching.

 

Things You’ll Do

  • Assist with the creation of project charters, facilitating the conversations towards identifying projects’ vision and purpose

  • Help project drivers to identify how are they going to measure the success of their projects

  • Assist with project documentation work, findings, data, hypotheses, testing, experiments and all other initiatives’ information in an organized and easily searchable and usable fashion

  • Act as servant leader for the project teams they work with. This includes facilitating conversations and collaboration, removing blockers, helping to identify processes that are not working, and working to fulfill the needs of the teams and projects.

  • Act as the “glue” that keeps the projects together; able to defuse conflict, problem solve, and facilitate the best results for Zapier and our internal and external customers

  • Coach on project management and agile best practices, helping teams to identify the best approach to work on their projects

  • Collaborate regularly to ensure all projects, and other documentation are updated with valuable information digestible by a varied audience

  • Work closely with our data and BI teams on a wide variety of topics, including but not limited to: CS performance, Support Operations performance improvements, baseline establishment, and setting of guardrails on special projects where required.

  • Incubate new ideas that surface, and bring in the support operations team at early stages at to help coordinate priorities and execution

  • Experiment: we encourage experimentation at every level to resolve problems in a creative way!

 

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

 

The Whole Package

Location: EMEA or Americas, East (eastern/central)

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

 

Compensation:

  • Competitive salary

  • Healthcare + dental + vision coverage*

  • Retirement plan with 4% company match*

  • Profit-sharing

  • 2 annual company retreats to awesome places

  • 14 weeks paid leave for new parents of biological or adopted children

  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year.

  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America

  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

 

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

 

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

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