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Design Program Manager

Hi there!

We're looking for a Design Program Manager to join the Insights & Design Team at Zapier. Zapier’s on a mission to democratize automation. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach.

As a Design Program Manager, you will help our Insights & Design Team work closely with key stakeholders and cross-functional partners to deliver inspiring and thoughtful solutions for our customers, and create the conditions that enable the team to produce world-class work.

Reporting to the Senior Manager, Design Operations, this role spans both team operations and program management. You’ll help to evolve our practice by developing and implementing processes to support the day-to-day operations of our team of designers, writers, and researchers. You will help drive strategic, cross-functional initiatives, and foster an inclusive design and research community.

If you’re interested in launching your career at a fast-growing and profitable company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

  • You are a passionate connector and problem solver You identify opportunities to improve the way we work. You’re observant, an active listener, and you constantly ask “why” again and again. You love thinking broadly in systems, with the ability to easily understand how all the interrelated pieces work together, and have a knack for identifying the most critical areas for improvement. You are outcome oriented and know that a project is only complete when the problem is solved.

  • You know when to execute, when to collaborate, and when to delegate. You should be comfortable diving in proactively to solve high-impact problems. This is especially true for problems in which you can take administrative work off of Design teams’ plates. When you are out of your depth, you are able to identify the right people to bring in to help move forward. We don’t expect you to be able to solve every problem yourself, we do expect you to own the outcome and pursue alternative solves, such as collaborating with internal subject matter experts.

  • You believe relationships are critical to success. You are able to quickly build relationships and trust with folks across not only Engineering, Product, and Design - but with cross-functional partners as well such as Marketing.

  • You’re an excellent written and visual storyteller. We’re also a 100% remote team, and documenting is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will be responsible for creating operations-related documentation and governing Design-related Playbooks. Developing easily consumable communications and documents will be a key way that you will influence and maintain change in the Insights & Design org.

  • You’re solid at time management. You’ll juggle a variety of projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

Things You’ll Do

  • Develop and build systems, frameworks, and processes, to optimize the creative process, help drive context and visibility across the team, break down silos, and help centralized teams scale their impact across the organization.

  • Support cross-functional strategic projects that span Product Design, Brand, and User Research: helping scope resources, track and communicate progress, ensure teams are on track, facilitate decision-making, resolve blockers and surfacing challenges.

  • Manage tooling and other logistics for the team, such as relationships with external parties (contractors, vendors)

  • Travel of 5% - 10% for company retreats that rotate to various cities throughout North America.

  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: North America

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

  • Competitive salary

  • Healthcare + dental + vision coverage*

  • Retirement plan with 4% company match*

  • Profit-sharing

  • 2 annual company retreats to awesome places

  • 14 weeks paid leave for new parents of biological or adopted children

  • Your own equipment. We'll set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year.

  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America. We will resume retreats when it’s safe to travel again. Retreats typically take place twice a year as a company, once a year as a team. All expenses paid (flights, meals, transportation, etc.).

  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply Here