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Sr. Channel Enablement Specialist

Hi there!

Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. We are seeking a highly motivated Sr Channel Enablement Specialist to take the lead in scaling and developing our channel partner enablement strategy.

The Channel Partner team at Zapier is brand new. As we focus on building our Channel Enablement strategy in 2021, we need a collaborative, experienced, and creative individual to lead partner certification, training and ongoing communication for new and growing Zapier Experts. 

Zapier Experts are hands-on service channel consultants that build Zaps and workflows on behalf of their customers. They are a group of incredibly talented, driven, and passionate freelancers and consultants who base their livelihood on Zapiers’ Experts Program. 

As a Sr. Channel Enablement Specialist, you’ll be responsible for developing the certification and training courses that can scale across thousands of prospective Experts for our next wave of Zapier Certified Experts. You’ll work closely with cross-functional teams around the organization to create content and learning programs that scale with the program we’re building. This is an individual contributor role with a ton of potential for growth as we grow the Channel teams.

 

If you’re interested in building out a channel program from the ground up at a fast-growing and profitable Saas company, then read on… 

 

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

 

You’ve done this before. You have 5+ years in developing partnerships or sales training, content or enablement programs. You have a deep understanding of adult learning and instructional design theories.

 

You know SaaS. You have a deep understanding of SaaS partner ecosystems and experience in developing and creating enablement paths to increase efficiency and scale.

 

You are a cross-functional team player. You have strong organizational skills with a team-centric mindset and the ability to execute. You’re able to quickly and effectively collaborate cross-functionally with internal teams.

 

You are a platform & systems thinker. You think in terms of scale, and strategy to ensure your work contributes to a company’s sustained, long-term growth.

 

You’re driven by data. You use data to develop strategy. You measure your work and those of our channel partners to ensure continued performance.

 

You have a growth mindset. The idea of building a program from the ground up excites and motivates you.

 

You’re an excellent written communicator. We are, and always have been, a 100% remote team, and writing is our primary means of communication at Zapier. 

 

You get Zapier. You’re already familiar with the automation ecosystem, and recognize Zapier as a leader in this space. Deep understanding of Zapier is a strong requirement for this role. 

 

Things You’ll Do

  • Lead the design and delivery of all new channel partner certifications, designed with scale to thousands of future Zapier Experts, borrowing from best practices of SaaS industry leaders (such as HubSpot, Salesforce, etc)
  • Build ongoing training programs for channel partners to help them effectively build a business of their own alongside Zapiers’
  • Train our Zapier Experts on new and existing product features
  • Work closely with the Channel Partnerships team, and partner with other teams such as Marketing Programs, Video, Product, Learning and Development, and Product Marketing to set an enablement strategy. 
  • Work as a liaison between Zapiers’ Product teams and our Experts, providing Expert feedback to influence product decisions.
  • Work closely with complementary SaaS partners to create app-specific certification tracks, and to embed Zapier tracks in their relevant certification courses.
  • Travel of 5-10% for company retreats that rotate to various cities throughout North America
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier
 

About Zapier

 

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

 

The Whole Package

 

Location: Remote

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

  • Competitive salary
  • Healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

 

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

 

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply Here