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Support Systems Engineer Lead

Support Systems Engineering Lead

Hi there!

We're looking for a Support Systems Engineering Lead to join the Support Operations team at Zapier. Zapier is on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach.  In order to support our Support teams’ support of our users, we need a talented technician and mentor. You will maintain, evolve, and invent internal tools in daily use by our team, understand and integrate with third-party tools and APIs, all while helping a team of developing developers, well, develop! If you love support, tooling, and teamwork then read on… 

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

You’re a skilled Engineer and Mentor. You'll have a blended development focus on backend and front end, mostly in Javascript (ES6/ES2017 and Node.js). Knowledge or experience with MongoDB, Heroku, Python, and frameworks like Django and React/Redux would be super helpful too. You’ve also spent time guiding newer Engineers in their growth, providing feedback and coaching as well as keeping your team accountable for their work. 

You’re not afraid of the unknown. You’re self-driven and goal oriented, unafraid of forging your own path and creating definition within ambiguity. 

 You’re a proficient prioritizer. With high level and high impact projects in need of your attention, you’re able to get to the root of what’s urgent, what’s possible, and what can wait.   

You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier and to our end users. You have a very strong command of written English and your writing is concise but effective. 

You’re solid at time management. You can balance a variety of projects and responsibilities without getting overwhelmed. As a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time. 

 

Things You’ll Do

  • Build and ideate new tools, ship improvements and bug fixes for our Support team
  • Mentor a small, growing team of junior engineers, meeting weekly and maintaining team priorities and accountability.
  • Partner with our Support teams to define and design their tooling needs
  • Participating with Engineering in developing cross-functional best practices
  • Travel of 5% - 10% for company retreats that rotate to various cities throughout North America. 
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

 

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love. 

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

 

The Whole Package

Location: Anywhere 

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

 Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

 

 

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question. After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply Here