Connect Request Tracker (RT) and Slack to unlock the power of automation

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Quickly connect Request Tracker (RT) to Slack with a Zapier template.

Our most popular template

Post Slack messages for new Request Tracker tickets
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Request Tracker (RT) + Slack
Send Slack notifications for new replies to Request Tracker tickets
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Request Tracker (RT) + Slack
Relay messages to Slack when new Request Tracker tickets resolve
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Request Tracker (RT) + Slack
Trigger status updates for Request Tracker tickets with new Slack mentions
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Slack + Formatter by Zapier + Request Tracker (RT)
Create Request Tracker (RT) tickets from new Slack private channel messages
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Slack + Request Tracker (RT)

Post Slack messages for new Request Tracker tickets

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Request Tracker (RT) + Slack

Send Slack notifications for new replies to Request Tracker tickets

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Request Tracker (RT) + Slack

Relay messages to Slack when new Request Tracker tickets resolve

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Request Tracker (RT) + Slack

Trigger status updates for Request Tracker tickets with new Slack mentions

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Slack + Formatter by Zapier + Request Tracker (RT)

Create Request Tracker (RT) tickets from new Slack private channel messages

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Slack + Request Tracker (RT)

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Request Tracker (RT) with Slack - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Custom Field Changed" from Request Tracker (RT).

Add your action

An action happens after the trigger—such as "Add Reminder" in Slack.

You’re connected!

Zapier seamlessly connects Request Tracker (RT) and Slack, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
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- Since
  Required
- Per Page
  Required
Trigger
Polling
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- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
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- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write

- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write

- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
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- Channel
  Required
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
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- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
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- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Polling
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- Conversation ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

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Customers have created over 25 million Zaps on the platform

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Practical ways you can use Request Tracker (RT) and Slack

Receive Slack alerts for overdue Request Tracker tickets.

Zapier can signal in Slack when a Request Tracker ticket's due date is updated to overdue. This helps business owners monitor accountability and ensure that no critical tasks fall through the cracks.

Business Owner

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Post Slack updates for new Request Tracker tickets.

When a new ticket is created in Request Tracker, Zapier can post an update to a designated Slack channel. This automation minimizes delays and ensures engineering teams can prioritize and address issues swiftly, leading to reduced ticket resolution time.

Engineering

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Track project ticket updates in Slack.

Zapier can notify a Slack channel whenever a Request Tracker ticket status is changed. This ensures project managers and team members stay informed of progress without constantly checking the tracking system.

Project Management

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Learn how to automate Slack on the Zapier blog

Make work flow with AI

Level up your Request Tracker (RT) to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

HelpHelp

Related categories

Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn moreLearn moreHelpHelp

Related categories

Team Chat

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Connect Request Tracker (RT) and Slack to unlock the power of automation

Set up your first integration

Post Slack messages for new Request Tracker tickets

Send Slack notifications for new replies to Request Tracker tickets

Relay messages to Slack when new Request Tracker tickets resolve

Trigger status updates for Request Tracker tickets with new Slack mentions

Create Request Tracker (RT) tickets from new Slack private channel messages

Post Slack messages for new Request Tracker tickets

Send Slack notifications for new replies to Request Tracker tickets

Relay messages to Slack when new Request Tracker tickets resolve

Trigger status updates for Request Tracker tickets with new Slack mentions

Create Request Tracker (RT) tickets from new Slack private channel messages

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Request Tracker (RT) and Slack

Receive Slack alerts for overdue Request Tracker tickets.

Post Slack updates for new Request Tracker tickets.

Track project ticket updates in Slack.

Learn how to automate Slack on the Zapier blog

Automatically send a Slack message for new Google Sheets activity

How to automatically summarize Slack threads

Automatically set your Slack channel topic

Make work flow with AI

Connect Request Tracker (RT) to Slack on the world's largest no-code automation platform