Slack + Formatter by Zapier + Request Tracker (RT)
Trigger status updates for Request Tracker tickets with new Slack mentions
Easily track the status of your Request Tracker tickets with this Zap. In Slack, simply type the keyword "ticket" and a ticket id. Zapier automatically will parse out the ticket id, submit it to Request Tracker, and post back the current ticket status to the same channel in Slack.
Easily track the status of your Request Tracker tickets with this Zap. In Slack, simply type the keyword "ticket" and a ticket id. Zapier automatically will parse out the ticket id, submit it to Request Tracker, and post back the current ticket status to the same channel in Slack.
- When this happens...New Mention
Triggers when a username or highlight word is mentioned in a public #channel.
- automatically do this...Text
Work with text data to find & replace, capitalize, remove HTML, and more (with line-item support).
- then do this...Find Ticket
Locate a ticket by ID.
- then do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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