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Set up your first integration
Quickly connect monday.com to ServiceNow with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate monday.com with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Any Column Value Changed in Board" from monday.com.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects monday.com and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Board IDRequired
Try ItTriggerInstant- Board IDRequired
- Group Names to trigger on
Try ItTriggerInstant- Board IDRequired
Try ItTriggerInstant- Board IDRequired
- Column IDRequired
Try ItTriggerInstant
- Item_created_in_board_copy
- Board IDRequired
Try ItTriggerInstant- New Board
Triggers when a new board is created.
Try ItTriggerPolling - Board IDRequired
- Column IDsRequired
Try ItTriggerInstant- Board IDRequired
- Column IDRequired
Try ItTriggerInstant
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Practical ways you can use monday.com and ServiceNow
Log tickets in monday.com
For every new incident created in ServiceNow, Zapier can automatically create a corresponding item in monday.com. This ensures customer support teams track and resolve tickets efficiently while keeping everyone aligned. Automating this process reduces manual data entry and improves team productivity.
Customer Support Ops
Sync incidents with project boards
When a new incident is created in ServiceNow, Zapier can add it as a new item on a specified board in monday.com. This lets IT teams manage unresolved incidents alongside other tasks, offering better visibility into workloads and priorities. Automating this process saves time and avoids incidents slipping through the cracks.
ITLearn how to automate monday.com on the Zapier blog
Frequently Asked Questions about monday.com + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with monday.com and ServiceNow
What is monday.com and ServiceNow integration?
The monday.com and ServiceNow integration allows users to automate workflows by connecting the two platforms, enabling them to streamline work processes. This integration supports various triggers and actions, meaning that changes in one platform can automatically initiate updates or actions in the other.
How can I set up a trigger for task creation in ServiceNow based on monday.com updates?
You can set up a trigger so that whenever an item is updated in monday.com, it automatically creates a task in ServiceNow. This involves creating an automation where the action (task creation) is linked to an update trigger from monday.com.
Can I update a status in monday.com when a ServiceNow incident status changes?
Yes, you can map the status field of incidents in ServiceNow to corresponding statuses in your monday.com boards. When an incident's status changes, it will automatically trigger an update to the related item status on your board.
What data types can be synchronized between monday.com and ServiceNow?
Data types such as tasks, incident statuses, comments, dates, and custom fields can be synchronized. Our integrations let you select specific data sets that suit your workflow needs.
Are there pre-built templates available for integrating monday.com and ServiceNow?
We offer several pre-built templates that provide common integrations between monday.com and ServiceNow. These templates include standard triggers and actions but can also be customized according to specific workflow requirements.
What happens if there's a connectivity issue during synchronization?
If there's a connectivity issue during synchronization between monday.com and ServiceNow, automatic retries are typically attempted. We also provide detailed error logs so you can identify what went wrong once connectivity is restored.
Is it possible to sync custom fields between both platforms?
Yes, syncing custom fields is supported. You need to ensure that each custom field is correctly mapped between Monday.com and ServiceNow for successful synchronization of these fields across both systems.
