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Set up your first integration
Quickly connect incident.io to Intercom with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate incident.io with Intercom - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Incident" from incident.io.
Add your action
An action happens after the trigger—such as "Add Note" in Intercom.
You’re connected!
Zapier seamlessly connects incident.io and Intercom, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Incident
Triggers when a new incident is declared.
Try ItTriggerPolling - ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant
- Idempotency KeyRequired
- SeverityRequired
- Who should be able to see this incident?Required
- Incident Type
- Name (optional)
- Summary (optional)
ActionWrite- Schedule IDRequired
ActionSearch- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant
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Connect incident.io and Intercom to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
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Frequently Asked Questions about incident.io + Intercom integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with incident.io and Intercom
How do I set up incident.io with Intercom?
To set up the integration between incident.io and Intercom, you need to create a Zap in our platform. Begin by choosing 'incident.io' as your trigger application and select the trigger event that fits your needs, such as 'New Incident Created'. Then, set 'Intercom' as your action app, following up with actions like 'Create/Update a User' or 'Send a Message'. Follow the instructions on our platform to connect both accounts securely.
What triggers are available for incident.io in this integration?
For integrating with Intercom, we provide a variety of triggers from incident.io. You'll find triggers like 'New Incident Created', 'Incident Updated', and 'Incident Resolved'. Each of these can start an automated workflow in Intercom, such as sending an alert message or updating user data.
Can I customize messages sent to Intercom users when an incident occurs?
Yes, you can customize the messages that are sent to users via Intercom. During the setup of your Zap, choose actions like 'Send a Message' in Intercom and customize the content using data from incident.io's triggers. This allows you to tailor messages based on specific incident details.
What are some example use cases of this integration?
One example is creating automated notifications for support teams when an incident is created in incident.io, ensuring they receive updates directly within Intercom. Another use case is updating user profiles with incident status changes so customer-facing teams have real-time information available.
How do I authenticate my Intercom account when setting up the integration?
To authenticate your Intercom account during setup, navigate through our platform's connection settings where you'll be prompted to enter your Intercom API credentials. This secure process ensures that our platform can send data to and receive data from your Intercom account without any issues.
Is it possible to update custom fields in Intercom based on incidents from incident.io?
Absolutely! When setting your action steps for Intercom, select options that involve updating user details, then map these fields using information from incidents in incident.io. You can update custom fields based on specific criteria related to each incident.
What should I do if my integration isn't working properly?
If you encounter issues with the integration between incident.io and Intercom, first check all connections and authentication settings through our platform. Review each step of your Zap for accurate configuration. If problems persist, contact our support team for further assistance.
