Connect Dialpad and Zoho Desk to unlock the power of automation
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Set up your first integration
Quickly connect Dialpad to Zoho Desk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Dialpad with Zoho Desk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.
Add your action
An action happens after the trigger—such as "Add Attachment" in Zoho Desk.
You’re connected!
Zapier seamlessly connects Dialpad and Zoho Desk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- OrganizationRequired
Try ItTriggerInstant- OrganizationRequired
Try ItTriggerInstant
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - OrganizationRequired
Try ItTriggerInstant- OrganizationRequired
Try ItTriggerInstant
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Connect Dialpad and Zoho Desk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Dialpad on the Zapier blog
Frequently Asked Questions about Dialpad + Zoho Desk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Zoho Desk
What exactly does the Dialpad and Zoho Desk integration do?
The integration between Dialpad and Zoho Desk allows you to automate workflows by connecting the two platforms. This can include actions such as creating a new ticket in Zoho Desk when a call is received in Dialpad, or updating contact information when details are modified in either system.
How do I set up the integration between Dialpad and Zoho Desk?
You can set up the integration through our platform by navigating to the integrations page and selecting both Dialpad and Zoho Desk. You'll need to authenticate your accounts on both platforms, after which you can define triggers like 'New Call' or 'New SMS' in Dialpad, and corresponding actions such as 'Create Ticket' in Zoho Desk.
Are there any limitations on triggers and actions available for this integration?
The current integration supports key triggers like 'New Call', 'Missed Call', and 'New SMS' from Dialpad, with actions such as 'Create or Update Ticket', 'Add Comment', and 'Update Status' in Zoho Desk. Some advanced features might not yet be supported.
Can I customize what data gets transferred from Dialpad to a ticket in Zoho Desk?
Yes, you have control over mapping fields between Dialpad and Zoho Desk. When setting up your integration, you can specify which pieces of data from a call or message should populate fields within a new ticket or update an existing one.
How often does data sync between Dialpad and Zoho Desk once integrated?
Data sync happens nearly instantaneously once triggers are activated. For instance, when a new call comes into Dialpad that you've set as a trigger, relevant data is pushed to create or update a ticket in Zoho Desk almost immediately.
Is it possible to integrate multiple accounts of each platform together using our tool?
Currently, our platform supports connecting one account of each platform per integration setup. If multiple accounts need to be integrated across both services, separate integrations must be configured for each account pairing.
Who can I contact if I run into issues with the Dialpad-Zoho Desk integration?
For any technical support needs regarding the integration, you can reach out through our help section where we offer comprehensive guides. Our support team is also available for direct assistance if needed.
