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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.

Add your action

An action happens after the trigger—such as "Create Customer" in OnRamp.

You’re connected!

Zapier seamlessly connects Jira Service Management and OnRamp, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
Comment Deleted
Triggers when a comment is deleted.
Trigger
Instant
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Comment Created
Triggers when a new comment is created.
Trigger
Instant
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Comment Edited
Triggers when a comment is edited.
Trigger
Instant
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Customer Invited to Project
Triggers when a Customer is invited to a Project.
Trigger
Instant
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Module Deleted
Triggers when a project module is deleted.
Trigger
Instant
Try It

Project Archived
Triggers when a project is archived.
Trigger
Instant
Try It
Project Note Created
Triggers when a project note is created.
Trigger
Instant
Try It
Project Note Updated
Triggers when a project note is updated.
Trigger
Instant
Try It
Subtask Created
Triggers when a subtask is created.
Trigger
Instant
Try It
Subtask Updated
Triggers when a subtask is updated.
Trigger
Instant
Try It
Task Created
Triggers when a new task is created.
Trigger
Instant
Try It
Task Updated
Triggers when a project task is updated.
Trigger
Instant
Try It
- Name
  Required
- Email Address
  Required
- Mailing Address
  Required
Action
Write
- Task ID
  Required
Action
Write
- Customer ID
  Required
- Customer Name
- Email Address
- Physical Address
Action
Write
- Data Field Value UUID
  Required
- Data Field Value
  Required
Action
Write
- Task ID
  Required
- Task Name
Action
Write
- Project ID
  Required
- Project Name
Action
Write
- Data Field Name
- Is Archived
- Is Required
- Object Type Code
- Data Field Type
- Apply On Creation
Action
Search
- Project Name
- Owner ID
- Owner Email
- Customer Account ID
- Tag ID
- Status ID
- External ID
- Has Data Field UUID
- Data Field Value
Action
Search
- Project UUID
  Required
Action
Search
- Task Name
- Is Overdue
- Assigned User Email
- Project ID
Action
Search
- Role Name
Action
Search

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Comment Mention
Comment when a mention is included in a comment.
Trigger
Instant
Try It
Comment Reply
Triggers when a user replies to a comment.
Trigger
Instant
Try It
Project Created
Triggers when a new project is created.
Trigger
Instant
Try It
Module Created
Triggers when a new project module is created.
Trigger
Instant
Try It
Module Updated
Triggers when a project module is updated.
Trigger
Instant
Try It
Project Completed
Triggers when a project is completed.
Trigger
Instant
Try It
Project Note Deleted
Triggers when a project note is deleted.
Trigger
Instant
Try It
Subtask Completed
Triggers when a subtask is completed.
Trigger
Instant
Try It
Subtask Deleted
Triggers when a subtask is deleted.
Trigger
Instant
Try It
Task Completed
Triggers when a task is marked as completed.
Trigger
Instant
Try It
Task Deleted
Triggers when a task is removed from a project.
Trigger
Instant
Try It
Project Updated
Triggers when a Project's details are updated.
Trigger
Instant
Try It
- Module UUID
  Required
- Task Name
  Required
- Task Description
- Task Start Date
- Task Due Date
- Task Type
  Required
- Task Assignee
- Task Assignee Restrictions
Action
Write
- First Name
  Required
- Last Name
  Required
- Email Address
  Required
- User Role
  Required
- Phone Number
- Job Title
- Job Description
Action
Write
- Data Field UUID
  Required
- Data Field Name
- Data Field Description
- Data Field Default Value
- Data Field Is Required
- Data Field Is Apply On Creation
- Data Field Is Archived
Action
Write
- Module ID
  Required
- Module Name
Action
Write
- User ID
  Required
- First Name
- Last Name
- Email Address
- Phone Number
- Is Active
- User Role
Action
Write
- Customer Name
  Required
Action
Search
- Module Name
- Project Name
- Maximum Completed Percentage
- Minimum Completed Percentage
Action
Search
- Project Name
- Project Owner Email Address
Action
Search
- Task Name
- Project ID
- Is Overdue
- Assigned User ID
- Assigned User Email
- Tag ID
- Status ID
- Project External ID
- Has Data Field UUID
- Data Field Value
Action
Search
- First Name
- Last Name
- Email Address
- Is Customer User
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Jira Service Management and OnRamp to integrate crucial parts of your business

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

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Learn about AI automation

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About OnRamp

OnRamp is a customer onboarding and collaboration application