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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Internal Booking" from Skedda.

Add your action

An action happens after the trigger—such as "Create Request" in InvGate Service Desk.

You’re connected!

Zapier seamlessly connects Skedda and InvGate Service Desk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Internal Booking
Triggers when a new internal booking is created.
Trigger
Instant
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New Automated Action
Triggers when a new Automated Action is defined.
Trigger
Polling
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New Request
Triggers when a new request is created.
Trigger
Polling
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- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Write
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Write

- Request
  Required
Action
Search
- User identifier
  Required
Action
Search

- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Search or write

New User Booking
Triggers when a new booking is made for a user.
Trigger
Instant
Try It
- Automated Action
  Required
Trigger
Polling
Try It
- Request
  Required
Trigger
Polling
Try It
- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Write
- Request identifier
  Required
Action
Search
- Email`
  Required
Action
Search
- Request identifier
  Required
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Search or write
- User identifier
  Required
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Search or write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Skedda and InvGate Service Desk to integrate crucial parts of your business

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Skedda to InvGate Service Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Skedda

The elegant booking app for scheduling the use of spaces at venues, offices, clinics, studios and more.

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Related categories

Scheduling & Booking

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

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