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1. Choose trigger event

2. Choose action

1. Select the event

Setup

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App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Abort Checkout" in vivenu.

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Zapier seamlessly connects Intercom and vivenu, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
Checkout Completed
Triggers when a checkout gets completed.
Trigger
Instant
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Customer Updated
Triggers when a customer gets updated.
Trigger
Instant
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Event Deleted
Triggers when an event gets deleted.
Trigger
Instant
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Purchase Intent Approved
Triggers when a purchase intent gets approved.
Trigger
Instant
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Purchase Intent Completed
Triggers when a purchase intent gets completed.
Trigger
Instant
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Purchase Intent Expired
Triggers when a purchase intent expires.
Trigger
Instant
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Purchase Intent Updated
Triggers when a purchase intent gets updated.
Trigger
Instant
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Ticket Transfer Created
Triggers when a ticket transfer gets created.
Trigger
Instant
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Ticket Transfer Rejected
Triggers when a ticket transfer gets rejected.
Trigger
Instant
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Ticket Created
Triggers when a ticket gets created.
Trigger
Instant
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Transaction Canceled
Triggers when a transaction gets canceled.
Trigger
Instant
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- Id
  Required
- Secret
  Required
Action
Write
- Id
  Required
- Customer Id
  Required
- Status
  Required
- Payment Method Id
- Customer Payment Method Id
- Send Mail
- Send Ticket Mail
- Reference
- Payment Strategy Id
- Payment Option Id
Action
Write
- Amount
  Required
- Ticket Type Id
  Required
- As Hard Ticket
- Id
  Required
- Event Id
  Required
- Coupons
- Shop Id
- Seating Reservation Token
- Channel Id
Action
Write
- Id
  Required
- Code
- Customer
- Name
- Single Usage
- Active
- Max Usage
- Max Usage Per Event
- Max Tickets
- Can Be Combined
- Discount Type
- Discount Value
- Discount Max Value
- Allow All Events
- Allowed Events
- Allow All Tickets
- Allowed Tickets
- Tagging Enabled
- Tags
- Valid From
- Valid Until
- Limit Max Tickets In Cart
- Max Tickets In Cart
- Note
- Reveal Allowed Tickets
- Unlocks
Action
Write
- Primary Email
  Required
- Company
- Name
- Prename
- Lastname
- Number
- Image
- Notes
- Extra Fields
- Tags
- Verified
- Meta
- Phone
Action
Write
- Id
  Required
- Company
- Name
- Image
- Transactions
- Tags
- Extra Fields
- Verified
- Meta
- Primary Email
- Phone
- Prename
- Lastname
- Notes
- Blocked
Action
Write
- Id
  Required
- ID
- Active
- Amount
- Description
- Ignore For Max Amounts
- Ignored For Starting Price
- Name
- Pos Active
- Price
- Name
- Description
- Slogan
- Location Name
- Location Street
- Location City
- Location Postal
- Location Country
- Groups
- Discount Groups
- Pos Discounts
- Rules
- Categories
- Image
- Ticket Footer
- Ticket Background
- Ticket Shop Header
- Start
- End
- Timezone
- Sell Start
- Sell End
- Default Ticket Tax Service Type Id
- Max Amount
- Max Amount Per Order
- Max Amount Per Customer
- Max Transactions Per Customer
- Min Amount Per Order
- Customer Tags
- Show Countdown
- Hide In Listing
- Visible After
- Custom Settings
- Extra Fields
- Ticket Extra Fields
- Accent Color
- Page Style
- Show Other Events
- Under Shops
- Seating
- Event Type
- Child Events
- Url
- Tags
- Seo Settings
- Extra Information
- Custom Charges
- Gallery
- Video
- Ticket Design
- Checkin Information
- Tracking
- Hard Ticket Settings
- Custom Text Config
- Upsell Settings
- Document Template Settings
- Day Scheme Id
- Fee Settings
- Subscription Settings
- Access List Mapping
- Data Request Settings
- Sales Channel Group Id
- Use Time Slots
- Meta
Action
Write
- Name
  Required
- Amount
  Required
- Price
  Required
- Ticket Type Id
  Required
- Event Id
  Required
- Customer Id
  Required
- Shop Id
- Extra Fields
- Seating Reservation Token
- Meta
- Strategy Id
- Sales Channel Id
- Coupons
- Send Mail
Action
Write
- Coupon Series Id
  Required
- Code
- Customer
Action
Write
- Id
  Required
- Secret
Action
Write
- Id
  Required
- Refund Funds
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
- Top
- Skip
- Name
- Code
- Event Id
- Coupon Series Id
- Active
Action
Search
- Name
- Email
- Company
- Tags
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- Top
- Skip
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
Checkout Aborted
Triggers when a checkout gets aborted.
Trigger
Instant
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Customer Created
Triggers when a customer gets created.
Trigger
Instant
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Event Created
Triggers when an event gets created.
Trigger
Instant
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Event Updated
Triggers when an event gets updated.
Trigger
Instant
Try It
Purchase Intent Cancelled
Triggers when a purchase intent gets cancelled.
Trigger
Instant
Try It
Purchase Intent Created
Triggers when a purchase intent gets created.
Trigger
Instant
Try It
Purchase Intent Rejected
Triggers when a purchase intent gets rejected.
Trigger
Instant
Try It
Scan Created
Triggers when a scan gets created.
Trigger
Instant
Try It
Ticket Transfer Expired
Triggers when a ticket transfer expired.
Trigger
Instant
Try It
Ticket Transferred
Triggers when a ticket was transferred.
Trigger
Instant
Try It
Ticket Updated
Triggers when a ticket gets updated.
Trigger
Instant
Try It
Transaction Completed
Triggers when a transaction gets completed.
Trigger
Instant
Try It
- Amount
  Required
- Ticket Type Id
  Required
- As Hard Ticket
- Type
  Required
- Event Id
  Required
- Coupons
- Vouchers
- Shop Id
- Seating Reservation Token
- Channel Id
- Sales Channel Id
- Preferred Language
- Meta
Action
Write
- Amount
  Required
- Product Variant Id
  Required
- Id
  Required
- Event Id
  Required
- Coupons
- Shop Id
- Seating Reservation Token
- Channel Id
Action
Write
- Name
  Required
- Code
- Customer
- Single Usage
- Active
- Max Usage
- Max Usage Per Event
- Max Tickets
- Can Be Combined
- Discount Type
- Discount Value
- Discount Max Value
- Allow All Events
- Allowed Events
- Allow All Tickets
- Allowed Tickets
- Tagging Enabled
- Tags
- Valid From
- Valid Until
- Limit Max Tickets In Cart
- Max Tickets In Cart
- Note
- Reveal Allowed Tickets
- Unlocks
Action
Write
- Id
  Required
- Suppress Email
Action
Write
- Resource Type
  Required
- Customer Id
  Required
Action
Write
- Name
  Required
- Description
  Required
- Slogan
- Location Name
- Location Street
- Location City
- Location Postal
- Location Country
- Groups
- Discount Groups
- Pos Discounts
- Categories
- Tickets
- Image
- Ticket Footer
- Ticket Shop Header
- Start
- End
- Timezone
- Sell Start
- Sell End
- Default Ticket Tax Service Type Id
- Rebooking Strategy Id
- Max Amount
- Max Amount Per Order
- Max Amount Per Customer
- Max Transactions Per Customer
- Min Amount Per Order
- Customer Tags
- Show Countdown
- Hide In Listing
- Visible After
- Custom Settings
- Extra Fields
- Ticket Extra Fields
- Accent Color
- Page Style
- Show Other Events
- Under Shops
- Seating
- Event Type
- Extra Information
- Custom Charges
- Gallery
- Video
- Ticket Design
- Checkin Information
- Tracking
- Hard Ticket Settings
- Custom Text Config
- Document Template Settings
- Data Request Settings
- Use Time Slots
- Meta
Action
Write
- Id
  Required
Action
Write
- Id
  Required
- Approval Status
- Rejection Reason
Action
Write
- Amount
  Required
- Ticket Type Id
  Required
- Event Id
  Required
- Customer Id
  Required
- Under Shop Id
- Send Mail
- Custom Message
- Requires Personalization
- Seating Reservation Token
- Batch Id
- Sales Channel Id
Action
Write
- Id
  Required
- Barcode
- Extra Fields
- Meta
Action
Write
- Id
  Required
Action
Write
- Status
- Name
- Email
- Type
- Customer Id
- Channel
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- Top
- Skip
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
- Web
- Under Shop
- Pos
- Channel
- Locale
Action
Search
- Name
- Start
- End
- Sort Dir
- Root Id
- Type
- Seller Id
- Group Event Id
- Sales Channel Id
- Child Events
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- Top
- Skip
Action
Search
- Customer Id
- Status
- Approval Status
- Name
- Event Id
- Shop Id
- Created At Start
- Created At End
- Top
- Skip
Action
Search
- Name
- Barcode
- Start
- End
- Status
- Type
- Delivery Type
- Event
- Status Id
- Ga Name
- Section Name
- Group Name
- Row Name
- Seat Name
- Customer Id
- Purchase Intent Id
- Checkout Id
- Subscription Id
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- Batch
- $gt
- $gte
- $lt
- $lte
- $eq
- $ne
- Package Id
- Top
- Skip
Action
Search
- Id
  Required
Action
Search

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Connect Intercom and vivenu to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your Intercom to vivenu integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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vivenu is the global ticketing tech leader that offers a flexible platform for event organizers, powering 600+ premier enterprises worldwide.