Connect Intercom and Qualtrics to unlock the power of automation
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Set up your first integration
Quickly connect Intercom to Qualtrics with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Qualtrics - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Create or Update Contact" in Qualtrics.
You’re connected!
Zapier seamlessly connects Intercom and Qualtrics, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Connect Intercom and Qualtrics to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Intercom on the Zapier blog
Learn how to automate Qualtrics on the Zapier blog
Frequently Asked Questions about Intercom + Qualtrics integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Qualtrics
What is required to set up an integration between Intercom and Qualtrics?
To set up an integration between Intercom and Qualtrics, you'll need active accounts with both platforms. You will also require access to Zapier, which acts as the intermediary for triggering actions based on events from one platform to the other. Make sure you have appropriate permissions in both Intercom and Qualtrics to access their APIs.
How do I trigger a survey distribution in Qualtrics based on an event in Intercom?
You can trigger survey distribution in Qualtrics whenever a specific event occurs in Intercom, such as the creation of a new conversation or a change in user attributes. In Zapier, you'll set up a 'Zap' where the trigger event from Intercom leads to an action of sending out a survey through Qualtrics.
Can I update Intercom user attributes based on survey responses collected via Qualtrics?
Yes, it's possible to update user attributes in Intercom based on specific survey responses gathered through Qualtrics. This involves setting conditions in Zapier where certain answers trigger updates to corresponding fields within the user profile in Intercom.
Is it possible to automatically close an Intercom conversation when a related survey is completed?
Yes, you can set up this automation by creating a zap that listens for the completion of a survey response in Qualtrics and then triggers the action to close that associated conversation within Intercom.
What kind of data can be sent from Qualtrics back into Intercom?
Data such as participant feedback scores, specific answer selections, or even metadata like survey completion date can be sent back into Intercom. This requires setting up specific actions within Zapier that interpret responses from Qualtrics and update appropriate fields within your users or lead profiles on Intercom.
Are there any limitations when integrating triggers from Intercom with actions in Qualtrics?
While many triggers like new messages or tags applied can be utilized, limitations may arise depending on API restrictions or plan levels for both platforms. It’s important to verify any restrictions at both ends while setting up your zaps, including limits related to request frequency or data types supported.
Can surveys be customized based on data available in an ongoing conversation in Intercom?
Surveys can indeed be customized by utilizing dynamic fields that pull information directly from active conversations or user profiles within Intercom. During setup on Zapier, you'd define those fields so that they automatically personalize each participant's survey experience according to their ongoing interactions.
