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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Feeds Message Created" from Charles Universe.

Add your action

An action happens after the trigger—such as "Create an Appointment" in Shop-Ware.

You’re connected!

Zapier seamlessly connects Charles Universe and Shop-Ware, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Limit
- Offset
Trigger
Instant
Try It
- WhatsApp ID / Phone Number
  Required
- Message Template
  Required
- Language
Action
Write
Appointment Created
Triggers when a new appointment is created.
Trigger
Instant
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Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Customer Updated
Triggers when an existing customer is updated.
Trigger
Instant
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Repair Order Updated
Triggers when an existing Repair Order is updated.
Trigger
Instant
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Vehicle Updated
Triggers when an existing vehicle is updated.
Trigger
Instant
Try It

- First Name
- Last Name
- Email
- Phone
- Detail
- Address
- City
- State
- Zip Code
- Marketing OK?
Action
Write
- Repair Order Number
- Odometer
- Customer Identifier
  Required
- Shop Identifier
  Required
- Technician Identifier
- Advisor Identifier
- Vehicle Identifier
- Notes
- Preferred Contact Type
- Taxable?
- Due In At
- Customer Source
Action
Write
- Id
  Required
- Title
- Description
- Start At
- End At
- Staff Identifier
- Repair Order Identifier
- Shop Identifier
Action
Write
- Id
  Required
- Repair Order Number
- Odometer
- Technician Identifier
- Advisor Identifier
- Notes
- Preferred Contact Type
- Taxable?
- Due In At
- Status
- Customer Source
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search

- Search Field
- Limit
- Offset
- Channel Participation
Trigger
Instant
Try It
- Search Field
- Limit
- Offset
- Channel Participation
Action
Search
Appointment Updated
Triggers when an existing appointment is updated.
Trigger
Instant
Try It
Deleted Customer
Triggers when an existing customer is deleted.
Trigger
Instant
Try It
Repair Order Created
Triggers when an existing Repair Order is created.
Trigger
Instant
Try It
Vehicle Created
Triggers when a new vehicle is created.
Trigger
Instant
Try It
- Title
- Description
- Start At
  Required
- End At
- Staff Identifier
- Repair Order Identifier
- Shop Identifier
  Required
Action
Write
- Amount (cents)
  Required
- Payment Type Details (type)
  Required
- Payment Type Details (name)
- Repair Order Identifier
  Required
- Notes
Action
Write
- License Plate
- Detail
- VIN
- Make
  Required
- Customer Identifiers
  Required
Action
Write
- Id
  Required
- First Name
- Last Name
- Email
- Phone
- Detail
- Address
- City
- State
- Zip Code
- Marketing OK?
Action
Write
- Id
  Required
- License Plate
- Detail
- Fleet number
- VIN
- Year
- Make
- Model
- Customer Identifiers
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Charles Universe and Shop-Ware to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Charles Universe to Shop-Ware integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Charles Universe

Charles allows your customers to interact with your business, where they are: in Chat with your with conversational commerce offerings.

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Related categories

Commerce

About Shop-Ware

Shop-Ware is a cloud-based auto-shop management system to help run your repair shop at its fullest potential.