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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Board" from Businessmap.

Add your action

An action happens after the trigger—such as "Create Asset" in HelpdeskAdvanced.

You’re connected!

Zapier seamlessly connects Businessmap and HelpdeskAdvanced, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Board
Triggers when a new board is created.
Trigger
Polling
Try It
- Card ID
  Required
- Action
  Required
Action
Write
- Card ID
  Required
- Action
  Required
Action
Write
- Board
  Required
- Card ID
  Required
- Workflow
  Required
- Lane
  Required
- Column
  Required
- User
- Log Time Date
  Required
- Time Unit
  Required
- Duration
  Required
- Log time description
Action
Write
- Card ID
  Required
- Comment
  Required
Action
Write

- Card ID
  Required
Action
Write
- Card
  Required
- Action
  Required
- Link Type
  Required
- Linked Card
  Required
Action
Write

- Board
- Title
- Assignee
- External Link
- Search Type
Action
Search
- Board ID
  Required
- Page
  Required
Action
Search
- Card ID
  Required
Action
Search
- Board
  Required
- Workflow
  Required
Action
Search
- Card ID
  Required
- Attachment ID
Action
Search
- Asset Category
- Asset Status
Trigger
Instant
Try It
- Site Type
- Account Status
Trigger
Instant
Try It
- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
Try It
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Task Type
- Task Status
Trigger
Instant
Try It
- Asset Category
  Required
Action
Write
- Site Type
  Required
Action
Write
- Entity
  Required
- Ticket Type
  Required
Action
Write
- Contact ID
  Required
- Contact Type
Action
Write
- Task ID
  Required
- Task Type
Action
Write

- Board
  Required
Trigger
Instant
Try It
- Board
  Required
- Card ID
  Required
- Block Reason
  Required
- Comment
Action
Write
- File URL
  Required
Action
Write
- Board
  Required
- Workflow
  Required
- Lane
  Required
- Column
  Required
- Title
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- External Link
- Type
- Template
- Custom Fields
Action
Write
- Board
  Required
- Card ID
  Required
- Description
  Required
- Assignee
- Completed
Action
Write
- Board
  Required
- Card ID
  Required
- Title
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- External Link
- Type
- Template
- Workflow
  Required
- Lane
- Column
- Custom Fields
Action
Write
- Card ID
  Required
- Filename
  Required
- File URL/content
  Required
Action
Write
- Custom card ID
  Required
Action
Search
- Card ID
  Required
- Comment ID
Action
Search
- Board
  Required
- Workflow
  Required
Action
Search
- User ID
Action
Search
- Board
  Required
- Title
- Assignee
- External Link
- Search Type
- Workflow
  Required
- Lane
  Required
- Column
  Required
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- Type
- Template
- Custom Fields
Action
Search or write
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
- Task Type
- Task Status
Trigger
Instant
Try It
- Asset Category
- Asset Status
Trigger
Instant
Try It
- Site Type
- Account Status
Trigger
Instant
Try It
- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
Try It
- Contact Type
  Required
Action
Write
- Task Type
  Required
Action
Write
- Asset ID
  Required
- Asset Category
Action
Write
- ID Account
  Required
- Site Type
Action
Write
- ID Ticket
  Required
- Entity
- Ticket Type
Action
Write

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Customers have created over 25 million Zaps on the platform

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Connect Businessmap and HelpdeskAdvanced to integrate crucial parts of your business

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

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Learn about AI automation

About Businessmap

Businessmap is the most flexible software platform for outcomes-driven enterprise agility while enabling visibility across all projects.

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Related categories

Project Management

About HelpdeskAdvanced

HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.