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How Zapier works
Zapier makes it easy to integrate Autotask with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Company" from Autotask.
Add your action
An action happens after the trigger—such as "Create Announcement" in ManageEngine ServiceDesk Plus Cloud.
You’re connected!
Zapier seamlessly connects Autotask and ManageEngine ServiceDesk Plus Cloud, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Help_text
Try ItTriggerInstant- Help_text
Try ItTriggerInstant- New Invoice
Triggers when a new invoice is found.
Try ItTriggerPolling - Company
Try ItTriggerPolling
- Company
- Assigned To Resource ID
Try ItTriggerPolling- New Contact
Triggers when a new contact is found.
Try ItTriggerInstant - Help_text
Try ItTriggerInstant- New Project
Triggers when a new Project is found.
Try ItTriggerPolling
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Frequently Asked Questions about Autotask + ManageEngine ServiceDesk Plus Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and ManageEngine ServiceDesk Plus Cloud
How can I start integrating Autotask with ManageEngine ServiceDesk Plus Cloud?
Integration starts with setting up access credentials for both platforms. We provide detailed instructions in our setup guide. Once connected, you can configure triggers and actions that sync Autotask with ServiceDesk Plus.
What triggers are available when integrating Autotask with ManageEngine ServiceDesk Plus Cloud?
Triggers you can use include ticket creation, update, or completion in Autotask. These events will initiate corresponding actions in ServiceDesk Plus.
Are there any pre-built templates for common integration scenarios?
Yes, we offer several pre-built templates to help you quickly set up commonly used integrations. These templates include mappings for standard fields and trigger-action pairs such as ticket synchronization.
What actions can be performed in ManageEngine ServiceDesk Plus Cloud when triggered by Autotask events?
You can automate actions like creating, updating, or closing tickets and notifying team members in ServiceDesk Plus when certain events are triggered in Autotask.
How do I handle error management during the integration process?
We recommend setting up notifications for any failed tasks within the integration process so that teams can respond promptly to errors which might occur due to triggers not firing correctly.
Can I customize which data fields are synchronized between Autotask and ManageEngine ServiceDesk Plus Cloud?
Customization is possible through our mapping interface where you can choose specific fields to sync based on your organizational needs.
Is it possible to schedule regular synchronization between both platforms?
Yes, you can schedule routine synchronizations that ensure data consistency at intervals suitable for your business operations.