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How Zapier works
Zapier makes it easy to integrate ServiceNow with Wrike - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Record" from ServiceNow.
Add your action
An action happens after the trigger—such as "Create Comment" in Wrike.
You’re connected!
Zapier seamlessly connects ServiceNow and Wrike, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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Connect ServiceNow and Wrike to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Resolve incidents faster with automation
Learn how to automate Wrike on the Zapier blog
Frequently Asked Questions about ServiceNow + Wrike integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and Wrike
How do I set up an integration between ServiceNow and Wrike?
To set up an integration between ServiceNow and Wrike, you need to create a new Zap in our platform. Start by selecting ServiceNow as the trigger app and choose a trigger event like 'New Record' or 'Updated Record.' Then, select Wrike as the action app and define what action should take place, such as 'Create Task' or 'Update Task.' Authenticate both accounts through our platform to establish a connection. Once configured, test the integration to ensure it operates smoothly.
What triggers does the ServiceNow integration support?
Our ServiceNow integration supports several triggers including 'New Record,' 'Updated Record,' and custom triggers that allow you to start actions in Wrike when specific conditions are met in ServiceNow. You can customize these triggers based on your organization's workflow needs.
What actions can be performed in Wrike using this integration?
With our integration, actions such as 'Create Task,' 'Update Task,' and 'Create Folder/Project' can be executed in Wrike triggered by events occurring in ServiceNow. This allows for seamless task management directly tied to changes within your IT service management system.
Can I sync data fields between ServiceNow and Wrike?
Yes, when setting up the integration, you can map data fields from a record in ServiceNow to fields in Wrike tasks or projects. This means that whenever there's a new or updated record, the relevant information will automatically populate in Wrike according to your mapping setup.
Is it possible to trigger multiple actions in Wrike from a single event in ServiceNow?
Absolutely! Our platform allows you to configure multiple actions within a single Zap so that one event triggered in ServiceNow can lead to several different outcomes in Wrike, such as creating multiple tasks or updating various projects simultaneously.
Do I need any special permissions on my ServiceNow account for this integration?
You'll need permissions that allow API access from your ServiceNow account. Typically, this involves having admin rights or being granted specific API credentials by your IT department. Make sure your account is appropriately configured before setting up the integration.
How do I troubleshoot if the integration between ServiceNow and Wrike isn't working correctly?
Start troubleshooting by checking connection statuses for both apps on our platform. Ensure that authentication is still valid with no expired credentials. Review trigger and action configurations for any missteps during setup—common issues could arise from incorrect field mappings or filters not being set properly.
