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Connect ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications to unlock the power of automation

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Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with WhatsApp Notifications - no code necessary. See how you can get setup in minutes.

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ManageEngine ServiceDesk Plus Cloud logo
ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus Cloud logo
ManageEngine ServiceDesk Plus Cloud
1. Choose trigger event
WhatsApp Notifications logo
WhatsApp Notifications
WhatsApp Notifications logo
WhatsApp Notifications
2. Choose action
ManageEngine ServiceDesk Plus Cloud logo
1. Select the event
Setup
Test
ManageEngine ServiceDesk Plus Cloud logo
ManageEngine ServiceDesk Plus Cloud
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.

Add your action

An action happens after the trigger—such as "Send Message" in WhatsApp Notifications.

You’re connected!

Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Service Desk Instance
      Required
    • Name
    • Product
    • State
    • Vendor
    • Site
    • Purchase Cost
    • Asset Tag
    • Location
    • Custom Field
    Trigger
    Polling
    Try It
    • Service Desk Instance
      Required
    • Subject
    • Requester
    • Status
    • Technician (email address)
    • Site
    • Group
    • Priority
    • Urgency
    • Impact
    • Mode
    • Category
    • Sub Category
    • Item
    • Asset
    • Custom Field
    Trigger
    Polling
    Try It
    • Title
      Required
    • Description
      Required
    • Priority
    • Announcement Type
    • Services Involved
    • Email Users
    • Public View
    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Create Request

    Creates a new request.

    Action
    Write
    • Service Desk Instance
      Required
    • Title
    • Requester
    • Site
    • Group
    • Change Owner (email address)
    • Change Type
    • Priority
    • Urgency
    • Impact
    • Change Risk
    • Reasons of Change
    • Category
    • Sub Category
    • Item
    • Asset
    • Custom Field
    Trigger
    Polling
    Try It
    • Service Desk Instance
      Required
    • Trigger Module
      Required
    • Execute On
      Required
    • Trigger Conditions
    Trigger
    Instant
    Try It
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Create Change

    Creates a new change.

    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Invoke API Call

    Make API calls in ServiceDesk Plus Cloud to perform an action

    Action
    Write

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications

Receive WhatsApp notifications for new requests.

Keep engineers in the loop about support needs. When a new request is created in ManageEngine ServiceDesk Plus Cloud, Zapier sends a WhatsApp notification to the assigned engineer, ensuring timely responses to issues without constant app-checking.

Engineering
Try it
Notify IT on WhatsApp about asset updates.

Streamline IT asset management by ensuring IT staff receives instant WhatsApp notifications. When an asset is updated in ManageEngine ServiceDesk Plus Cloud, Zapier sends a WhatsApp message, helping teams stay informed in real-time and improve operational efficiency.

IT

Learn how to automate WhatsApp Notifications on the Zapier blog

Make work flow with AI

Level up your ManageEngine ServiceDesk Plus Cloud to WhatsApp Notifications integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + WhatsApp Notifications integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications

What is ManageEngine ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus Cloud is an ITIL-ready help desk software delivered as a cloud service. It offers features like incident management, problem management, change management, and more to streamline your IT service operations.

How does the integration between ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications work?

We enable the integration by using triggers from ManageEngine such as new ticket creation or status changes, which then send notifications through WhatsApp. This automation ensures that alerts and important information are instantly delivered to your desired contacts via WhatsApp.

What are some common triggers available for this integration?

Common triggers include new ticket creation, ticket status updates, priority changes, and ticket assignment. These triggers initiate WhatsApp notifications to keep team members informed in real-time.

Can we customize the messages sent via WhatsApp Notifications?

Yes, you can customize the content of the WhatsApp messages by configuring templates or dynamic fields that pull specific information from tickets such as ticket ID, issue description, or due date.

Is it possible to receive notifications for resolved tickets only?

Certainly. You can set up a trigger specifically for when a ticket's status changes to 'Resolved.' This will allow you to send notifications only when issues have been resolved.

Do I need special permissions in ManageEngine ServiceDesk Plus Cloud to set up integrations with WhatsApp Notifications?

Typically, administrative access is required in ManageEngine ServiceDesk Plus Cloud to configure integrations. Ensure you have the necessary permissions or consult with your system administrator if unsure.

Are there any restrictions on who can receive WhatsApp Notifications from this integration?

The primary restriction is that recipients must have a valid phone number linked with their WhatsApp account. Beyond that, you can configure specific contacts or user groups within the organization who should receive these notifications.

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About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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About WhatsApp Notifications
Receive notifications on WhatsApp.
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