Connect ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.
Add your action
An action happens after the trigger—such as "Create Account" in Microsoft Dynamics 365 CRM.
You’re connected!
Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
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Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog
Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365 CRM integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM
How can I integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM?
You can integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM using various integration platforms that allow you to set up workflows based on triggers and actions. This means, for instance, when a new ticket is created in ServiceDesk Plus Cloud, an action can automatically update a contact or lead in Dynamics 365 CRM.
What are some common triggers and actions used in the integration of ServiceDesk Plus Cloud with Dynamics 365?
Common triggers might include the creation of a new ticket or update of a ticket in ServiceDesk Plus Cloud. Corresponding actions could be creating or updating records in Dynamics 365 CRM, such as associating tickets with customers or sending updates to sales teams.
Is it possible to automate the synchronization of user data between ServiceDesk Plus Cloud and Dynamics 365?
Yes, it is possible to automate user data synchronization between the two platforms. By setting specific triggers like adding a new customer in ServiceDesk Plus Cloud, you can automate an action in Dynamics 365 that creates or updates user data attributes ensuring both systems remain consistent.
Can I create custom workflows for my integration between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM?
Our platform allows you to create custom workflows based on your organizational needs. You can define specific triggers and tailor actions according to the data you wish to share or update between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM.
How do I ensure that only relevant data is shared between ServiceDesk Plus Cloud and Dynamics 365 CRM during integration?
To ensure only relevant data is shared during integration, you need to configure precise triggers and actions that match your criteria for relevance. You have control over which events initiate data sharing and what specific information gets transferred.
Are there predefined templates available for integrating these two platforms?
There are predefined templates available that help streamline the initial setup of integrations between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM. These templates come with default triggers and actions which you can customize further according to your needs.
What should I do if there’s a failure in processing an action during integration?
In case of a failure during processing an action, our systems provide detailed logs where you can review what went wrong. It's essential to check if correct trigger-event associations were made, validate API permissions, and review any error messages related to connectivity or data formats.