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Set up your first integration
Quickly connect Intercom to ServiceNow with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Intercom and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Connect Intercom and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Intercom on the Zapier blog
Frequently Asked Questions about Intercom + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and ServiceNow
How do I integrate Intercom with ServiceNow?
We integrate Intercom with ServiceNow using workflows that connect triggers in Intercom to actions in ServiceNow. You'll start by identifying specific events in Intercom, such as a new conversation or a user update, and then define actions within ServiceNow, like creating an incident or updating a record. Our platform guides you through setting up these automations without the need for coding.
Can I automate data synchronization between Intercom and ServiceNow?
Yes, automating data synchronization between Intercom and ServiceNow is possible through our integration platform. By setting triggers on new leads or customer interactions in Intercom, you can automate actions like updating user details or creating tasks in ServiceNow. This ensures real-time data consistency across both platforms.
What types of triggers can I use from Intercom?
Triggers from Intercom include new conversations, updated leads, closed conversations, and tags applied to users. You can use any of these events to initiate corresponding actions within ServiceNow to streamline your workflow processes.
Are there pre-built workflows for integrating Intercom with ServiceNow?
We offer pre-built workflows that cover common use cases such as managing customer queries and updating service tickets. These templates simplify the integration by providing a ready-made framework that you can customize according to your specific needs using our intuitive editor.
Is it possible to customize the integration workflow between Intercom and ServiceNow?
Absolutely. Our platform allows you to fully customize the integration workflow to match your unique business processes. You can set specific conditions under which triggers activate certain actions, giving you control over how the two systems interact.
How do we handle errors during an automated action between the two platforms?
In case of errors during an automation process between Intercom and ServiceNow, our system provides detailed logs and instant notifications. This enables you to quickly diagnose issues and take corrective action without disrupting your operations.
Do I need coding skills to set up the integration between Intercom and ServiceNow?
No coding is required to set up the integration. Our platform provides an intuitive drag-and-drop interface that simplifies linking triggers from Intercom with corresponding actions in ServiceNow, enabling set-up even for those without technical expertise.
