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Set up your first integration
Quickly connect Intercom to PostHog with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with PostHog - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Capture Event" in PostHog.
You’re connected!
Zapier seamlessly connects Intercom and PostHog, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and PostHog
Alert marketing of high-value user actions.
When a high-value action is performed by a user in PostHog, Zapier sends an immediate message to the marketing team in Intercom. This allows marketing to proactively send personalized follow-ups, improving campaign relevance and conversion rates.
Marketing & Marketing OpsKeep track of new product user activity.
When a user performs an action in PostHog, Zapier automatically updates the activity log in Intercom to reflect the interaction. This ensures project managers have real-time visibility, enabling them to track user engagement metrics efficiently and plan resources based on user usage trends.
Project ManagementLearn how to automate Intercom on the Zapier blog
Frequently Asked Questions about Intercom + PostHog integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and PostHog
What is needed to start integrating Intercom with PostHog?
To begin integrating Intercom with PostHog, you need active accounts on both platforms. Ensure you have admin access in each to configure the integration properly. You'll also need to set up API keys or tokens from both services, allowing data to be transmitted securely between them.
Can I trigger an action in PostHog based on an event in Intercom?
Yes, you can trigger actions in PostHog based on specific events that occur within Intercom. For instance, triggering a custom event when a new message is received or when a user signs up via Intercom's platform, which is then captured and analyzed within PostHog.
How frequently do data syncs occur between Intercom and PostHog?
The frequency of data syncs between Intercom and PostHog can be customized according to your needs. Typically, actions can be set up to trigger instantly upon an event, allowing for near real-time data synchronization.
Does the integration support user segmentation from PostHog into Intercom?
Yes, once integrated, you can synchronize user segments from PostHog into Intercom. This allows for more tailored communication strategies by targeting users based on their behavior and engagement patterns recorded in PostHog.
Are there any limitations on the types of events that can trigger actions between Intercom and PostHog?
While most standard events in both platforms can trigger actions; complex custom events may require additional configuration or validation checks within our system. It’s best to consult the specific event documentation on both sides for detailed requirements.
How do we handle duplicate data entries during integration?
During integration setup, our system includes automatic checks for duplicate entries. This helps ensure that each piece of data is only recorded once unless explicit duplication is intended through your specified conditions.
Is it possible to automate feedback collection using this integration?
Absolutely. You can set triggers when key interactions happen in either platform (like closing a conversation in Intercom) to automatically prompt a feedback survey or log an interaction score within PostHog.
