Connect Help Scout and Linear to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect Help Scout to Linear with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Help Scout with Linear - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Conversation Assigned" from Help Scout.
Add your action
An action happens after the trigger—such as "Add Label to Issue" in Linear.
You’re connected!
Zapier seamlessly connects Help Scout and Linear, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- Mailbox
Try ItTriggerPolling- Conversation IDRequired
- TextRequired
- User
ActionWrite- First NameRequired
- Last NameRequired
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
ActionWrite
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- SubjectRequired
- MailboxRequired
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread TypeRequired
- TextRequired
- StatusRequired
- Assigned User
- Tag
- Cc
- Bcc
- Import OnlyRequired
- Trigger Auto Reply
ActionWrite- ConversationRequired
- CustomerRequired
- TextRequired
- User
- Create as DraftRequired
ActionWrite
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Help Scout and Linear
Sync Linear issues with Help Scout tickets.
When a new issue is created in Linear, Zapier automatically creates a note on the corresponding Help Scout conversation. This automation keeps business owners informed on issue progress and feedback communication without switching platforms, improving transparency and saving hours of manual updates.
Business OwnerConvert Linear issues from Help Scout conversations.
When a new conversation is created in Help Scout, Zapier creates a corresponding issue in Linear. This automation ensures customer feedback or bugs are swiftly added to the development pipeline, reducing issue response times and maintaining a smooth support workflow by connecting support and development teams.
Customer Support Ops
Log Linear updates into Help Scout conversations.
Whenever a Linear issue is updated, Zapier logs the update to the related conversation in Help Scout. This workflow keeps support teams updated on progress, closing the communication loop between IT and customer service teams to improve collaboration and resolution times.
ITLearn how to automate Help Scout on the Zapier blog
Learn how to automate Linear on the Zapier blog
Frequently Asked Questions about Help Scout + Linear integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Help Scout and Linear
How do I integrate Help Scout with Linear?
You can integrate Help Scout with Linear using Zapier by creating a workflow, known as a Zap. Start by selecting Help Scout as the trigger app and choose an event, such as 'New Conversation'. Then, set Linear as the action app and select an action like 'Create Issue'. This allows new conversations in Help Scout to automatically generate issues in Linear.
What triggers are available when integrating Help Scout with Linear?
When integrating Help Scout with Linear, you can use triggers such as 'New Conversation', 'Conversation Assigned', and 'Tag added to Conversation' from Help Scout. These triggers help initiate automated workflows that impact processes in Linear.
Can I create new tasks in Linear from Help Scout conversations?
Yes, using the integration through Zapier, you can create new tasks or issues in Linear triggered by conversations in Help Scout. For example, use the trigger ‘New Conversation’ to start this process automatically.
Are there any pre-set templates for automating workflows between Help Scout and Linear?
We offer several pre-configured Zaps that automate common workflows between Help Scout and Linear. These templates include popular automation solutions but can be customized further to fit your specific needs.
Can I update an existing issue in Linear when a conversation is updated in Help Scout?
Yes, you can set up a workflow where updates to conversations in Help Scout trigger changes or updates to existing issues in Linear. Select 'Updated Conversation' as a trigger and attach it to an action like 'Update Issue' in your integration setup.
How secure is the data when integrating between these two apps?
The integration using our platform follows stringent security measures including encryption of data during transfer between your apps using secure protocols. We ensure that compliance standards are met to protect your sensitive information.
Is there a way to trigger actions based on tags added in Help Scout?
Absolutely. If a specific tag is added to a conversation within Help Scout, you can use it as a trigger for actions such as creating or updating issues within Linear, allowing dynamic interaction based on tagging criteria.
