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Set up your first integration
Quickly connect CallRail to RingCentral with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate CallRail with RingCentral - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Phone Call Completed" from CallRail.
Add your action
An action happens after the trigger—such as "Create Contact" in RingCentral.
You’re connected!
Zapier seamlessly connects CallRail and RingCentral, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- AccountRequired
- CompaniesRequired
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- CompanyRequired
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- CompaniesRequired
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- AccountRequired
- CompaniesRequired
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- CompaniesRequired
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- CompaniesRequired
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Practical ways you can use CallRail and RingCentral
Log completed inbound calls to RingCentral.
When an inbound phone call is marked as completed in CallRail, Zapier can log it in RingCentral as a new call log record. This helps Business Owners track the activity across platforms seamlessly without manual input, improving call documentation accuracy.
Business OwnerGet alerts for new voicemails.
For every new voicemail received in RingCentral, Zapier can trigger an alert in CallRail by tagging it in the system. This ensures support teams don't miss important communications, leading to better response times and improved customer satisfaction.
Customer Support OpsLearn how to automate CallRail on the Zapier blog
Learn how to automate RingCentral on the Zapier blog
Frequently Asked Questions about CallRail + RingCentral integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with CallRail and RingCentral
How can I set up the integration between CallRail and RingCentral?
To set up the integration, you need to connect your CallRail account with RingCentral through our platform. Once connected, you can create workflows that allow CallRail to trigger actions in RingCentral, such as sending SMS alerts or updating call logs.
What specific triggers from CallRail can be used with RingCentral?
The integration allows you to use triggers like an incoming call or a new caller in CallRail. These triggers can initiate actions in RingCentral, such as sending notifications or creating tasks.
Are there any pre-built automation templates for this integration?
Yes, we offer a variety of pre-built automations that link specific CallRail events to RingCentral actions. You can customize these templates to fit your business needs.
Can I send an automatic text message via RingCentral when a call is received in CallRail?
Absolutely! You can configure the workflow to trigger when a new call is detected by CallRail, which will then send an automatic text message via RingCentral.
Does the integration support updating contact information across both platforms?
Yes, our integration supports bi-directional updates of contact information. This means that when a contact's information is updated in either CallRail or RingCentral, it automatically syncs with the other platform.
What should I do if I encounter issues with my existing setup?
If you experience problems with your integration setup, first ensure all trigger and action configurations are correct. If challenges persist, consult our support team for assistance.
Is it possible to track missed calls from CallRail through RingCentral notifications?
Yes, you can set up a trigger for missed calls within CallRail that automatically sends a notification through RingCentral so you're always informed of missed communications.
