Skip to content

Connect CallRail and Microsoft Dynamics 365 CRM to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate CallRail with Microsoft Dynamics 365 CRM - no code necessary. See how you can get setup in minutes.

100%
Help
CallRail logo
CallRail
CallRail logo
CallRail
1. Choose trigger event
Microsoft Dynamics 365 CRM logo
Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM logo
Microsoft Dynamics 365 CRM
2. Choose action
CallRail logo
1. Select the event
Setup
Test
CallRail logo
CallRail
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Phone Call Completed" from CallRail.

Add your action

An action happens after the trigger—such as "Create Account" in Microsoft Dynamics 365 CRM.

You’re connected!

Zapier seamlessly connects CallRail and Microsoft Dynamics 365 CRM, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Company
      Required
    Trigger
    Instant
    Try It
    • Accounts
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It
    • Account
      Required
    • Companies
      Required
    Trigger
    Instant
    Try It

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect CallRail and Microsoft Dynamics 365 CRM to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate CallRail on the Zapier blog

Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog

Make work flow with AI

Level up your CallRail to Microsoft Dynamics 365 CRM integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about CallRail + Microsoft Dynamics 365 CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with CallRail and Microsoft Dynamics 365 CRM

How do I integrate CallRail with Microsoft Dynamics 365 CRM?

To integrate CallRail with Microsoft Dynamics 365 CRM, you can use our automation platform to set up a workflow. The process involves triggering actions in CRM based on call activities in CallRail, like creating a new contact when a call is received.

What triggers are available for CallRail when integrating with Microsoft Dynamics 365?

Triggers from CallRail that you can use include incoming calls, missed calls, and first-time callers. These triggers help automate corresponding actions in Microsoft Dynamics 365 CRM.

Which actions can be automated in Microsoft Dynamics 365 through integration with CallRail?

You can automate actions such as creating or updating contacts, leads, or notes in Microsoft Dynamics 365 based on specific call activities logged by CallRail.

Do I need technical expertise to set up the integration between CallRail and Microsoft Dynamics 365?

Our platform is designed to be user-friendly and doesn’t require extensive technical knowledge. You simply follow the guided setup process to configure your triggers and actions.

Can I log every call activity from CallRail into Microsoft Dynamics 365 automatically?

Yes, you can configure the integration to automatically log every inbound and outbound call activity from CallRail into Microsoft Dynamics 365 CRM, keeping all your data synchronized.

Is it possible to update existing records in Microsoft Dynamics using data from a call made via CallRail?

Absolutely. You can set up the system so that information from a call updates existing contact or lead records based on criteria you define as part of the action steps.

How do I handle data discrepancies between CallRail and Dynamics 365 during integration?

We recommend setting up custom rules within your workflows that handle exceptions or discrepancies, ensuring both platforms remain synchronized even if minor differences occur.

callrail logo
About CallRail
CallRail is an analytics platform designed for those who rely on quality calls and inbound leads to measure success.
Related categories
microsoft-dynamics-crm logo
About Microsoft Dynamics 365 CRM
Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.
Related categories
Similar apps
Pipedrive integrationsPipedrive integrations
Pipedrive
CRM (Customer Relationship Management)
Insightly integrationsInsightly integrations
Insightly
CRM (Customer Relationship Management)
Zapier Interfaces integrationsZapier Interfaces integrations
Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Connect CallRail to Microsoft Dynamics 365 CRM on the world's largest no-code automation platform

Google Logo Sign up with Google