Connect ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications to unlock the power of automation
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Set up your first integration
Quickly connect ManageEngine ServiceDesk Plus Cloud to WhatsApp Notifications with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with WhatsApp Notifications - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.
Add your action
An action happens after the trigger—such as "Send Message" in WhatsApp Notifications.
You’re connected!
Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
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Practical ways you can use ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications
Receive WhatsApp notifications for new requests.
Keep engineers in the loop about support needs. When a new request is created in ManageEngine ServiceDesk Plus Cloud, Zapier sends a WhatsApp notification to the assigned engineer, ensuring timely responses to issues without constant app-checking.
Engineering
Notify IT on WhatsApp about asset updates.
Streamline IT asset management by ensuring IT staff receives instant WhatsApp notifications. When an asset is updated in ManageEngine ServiceDesk Plus Cloud, Zapier sends a WhatsApp message, helping teams stay informed in real-time and improve operational efficiency.
ITLearn how to automate WhatsApp Notifications on the Zapier blog
Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + WhatsApp Notifications integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications
What is ManageEngine ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus Cloud is an ITIL-ready help desk software delivered as a cloud service. It offers features like incident management, problem management, change management, and more to streamline your IT service operations.
How does the integration between ManageEngine ServiceDesk Plus Cloud and WhatsApp Notifications work?
We enable the integration by using triggers from ManageEngine such as new ticket creation or status changes, which then send notifications through WhatsApp. This automation ensures that alerts and important information are instantly delivered to your desired contacts via WhatsApp.
What are some common triggers available for this integration?
Common triggers include new ticket creation, ticket status updates, priority changes, and ticket assignment. These triggers initiate WhatsApp notifications to keep team members informed in real-time.
Can we customize the messages sent via WhatsApp Notifications?
Yes, you can customize the content of the WhatsApp messages by configuring templates or dynamic fields that pull specific information from tickets such as ticket ID, issue description, or due date.
Is it possible to receive notifications for resolved tickets only?
Certainly. You can set up a trigger specifically for when a ticket's status changes to 'Resolved.' This will allow you to send notifications only when issues have been resolved.
Do I need special permissions in ManageEngine ServiceDesk Plus Cloud to set up integrations with WhatsApp Notifications?
Typically, administrative access is required in ManageEngine ServiceDesk Plus Cloud to configure integrations. Ensure you have the necessary permissions or consult with your system administrator if unsure.
Are there any restrictions on who can receive WhatsApp Notifications from this integration?
The primary restriction is that recipients must have a valid phone number linked with their WhatsApp account. Beyond that, you can configure specific contacts or user groups within the organization who should receive these notifications.
