Intercom Update: Choose Which User Tags Trigger Your Workflows

Kim Kadiyala
Kim Kadiyala / February 27, 2017

The tags you create in Intercom help you organize and segment your users. And now, you can kick off Zaps based on certain tags. For example, add a "Beta" tag to a user and automatically invite that user to try out your newest features. Or use a "Bug" tag to create new support tickets for users experiencing a bug. That way, the actions you take after tagging a user are targeted and timely.

What's New with Intercom

New Options

  • Now you can pick which tag you want to trigger on for the "New Tag on a User" Trigger

How to Automate Intercom with Zapier

  1. Make sure you have a Zapier account and an Intercom account

  2. Try some pre-made Intercom integrations and learn more about how Intercom works with Zapier

  3. Check out our Intercom help documentation for details on connecting your account and setting up your first Zap

  4. Or login to build a custom workflow with Intercom and Zapier