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Zapier makes it easy to integrate Zoho Desk with Zoho People - no code necessary. See how you can get setup in minutes.

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Zoho Desk
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Zoho Desk
1. Choose trigger event
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Zoho People
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Zoho People
2. Choose action
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1. Select the event
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Zoho Desk
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Account" from Zoho Desk.

Add your action

An action happens after the trigger—such as "Add Company File" in Zoho People.

You’re connected!

Zapier seamlessly connects Zoho Desk and Zoho People, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

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Connect Zoho Desk and Zoho People to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Make work flow with AI

Level up your Zoho Desk to Zoho People integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Zoho Desk + Zoho People integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zoho Desk and Zoho People

Can Zoho Desk be integrated with Zoho People?

Yes, Zoho Desk can be integrated with Zoho People using our automation platform. You can set up triggers in Zoho Desk for specific events, such as when a new ticket is created, and configure actions in Zoho People to update employee records accordingly.

What kind of triggers can we set up for integration between Zoho Desk and Zoho People?

You can set up a variety of triggers for integration, such as the creation of a new ticket, updating a ticket status, or a ticket being assigned to a team member in Zoho Desk. These triggers can prompt corresponding actions in Zoho People.

Are there predefined templates for integrating these applications?

We provide predefined templates that help you quickly integrate common tasks between Zoho Desk and Zoho People. These templates include setting up automatic updates and notifications without needing complex configurations.

How do I ensure data consistency when integrating the two platforms?

Data consistency is maintained by using reliable triggers and well-defined actions. For instance, you can set an action to automatically update employee records in Zoho People whenever there's a relevant change in Zoho Desk tickets.

Can we customize the workflows in the integration process?

Absolutely! Our system allows you to customize workflows between Zoho Desk and Zoho People by defining specific triggers and actions that suit your particular business processes.

Do we need any technical expertise to integrate both platforms?

Our user-friendly interface ensures you don't need extensive technical expertise to integrate these platforms. By following simple steps on our platform, anyone can set up effective integrations using defined triggers and actions.

Is there customer support available if I encounter issues with the integration?

Yes, we provide support services to help resolve any issues you might encounter during the integration process. Our team is ready to assist with troubleshooting any problems related to trigger-action setups or other settings.

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About Zoho Desk
Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
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About Zoho People
Zoho People is an online HR management software which helps you automate all your HR processes efficiently.
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