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Set up your first integration
Quickly connect Wati to Zoho Desk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Wati with Zoho Desk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Contact Created" from Wati.
Add your action
An action happens after the trigger—such as "Add Attachment" in Zoho Desk.
You’re connected!
Zapier seamlessly connects Wati and Zoho Desk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Contact Created
When a new contact is created from an incoming whatsapp message
Try ItTriggerInstant - WhatsApp NumberRequired
- Contact NameRequired
- Custom Params
ActionWrite- WhatsApp NumberRequired
- Template NameRequired
- Broadcast NameRequired
- Custom Params
- Phone number
ActionWrite- OrganizationRequired
Try ItTriggerInstant
- New Incoming Message
When there is any incoming message on your number
Try ItTriggerInstant - WhatsApp NumberRequired
- Message TextRequired
ActionWrite- WhatsApp NumberRequired
- Custom ParamsRequired
ActionWrite- OrganizationRequired
Try ItTriggerInstant
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Practical ways you can use Wati and Zoho Desk
Track customer WhatsApp messages alongside ticket details.
When a new ticket is created in Zoho Desk, Zapier can automatically send an approved WhatsApp template message via Wati. This allows business owners to instantly acknowledge customer queries or provide additional ticket tracking information, improving the customer service experience. By automating this workflow, response times decrease and repetitive tasks are eliminated, saving valuable time for your team.
Business OwnerNotify marketing team about incoming WhatsApp messages.
When your business receives a new incoming WhatsApp message via Wati, Zapier can automatically create a new ticket in Zoho Desk. This automation ensures that potential customer interactions from WhatsApp are promptly tracked and followed up on, helping your marketing team focus on responding faster and closing the feedback loop. Track response time improvement and ensure customer outreach is efficient.
Marketing & Marketing Ops
Frequently Asked Questions about Wati + Zoho Desk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Wati and Zoho Desk
What is required to integrate Wati with Zoho Desk?
To integrate Wati with Zoho Desk effectively, you'll need active accounts on both platforms. Additionally, the integration relies on setting up specific triggers in Wati that initiate desired actions in Zoho Desk, such as creating or updating tickets when a new WhatsApp message is received.
How can we set up a trigger in Wati for Zoho Desk?
To set up a trigger in Wati for Zoho Desk, navigate to your Wati account settings and configure the integration under 'Triggers and Actions'. Define what events should trigger actions in Zoho Desk—for instance, incoming messages or changes in contact status.
Can actions be customized between Wati and Zoho Desk?
Yes, actions between Wati and Zoho Desk can be highly customized. You can define specific workflows where an incoming chat in Wati opens a ticket in a particular department of Zoho Desk. Other customizable actions include updating ticket statuses or triggering notifications based on preset conditions.
Is it possible to update existing tickets in Zoho Desk using triggers from Wati?
Absolutely. By utilizing triggers set up in your Wati account, existing tickets in Zoho Desk can be updated automatically. You might configure these triggers to append new chat information to ongoing cases or change ticket statuses based on interactions within WhatsApp conversations.
Are there any limitations on the number of triggers I can set between these platforms?
The number of triggers you can set typically depends on the plan you have with us. Higher-tier plans may allow for more extensive and complex workflows involving multiple triggers between Wati and Zoho Desk.
Do we support automatic ticket creation from WhatsApp messages into Zoho Desk with this integration?
Yes, automatic ticket creation is supported when integrating WhatsApp through Wati into Zoho Desk. This involves setting up relevant triggers that detect new messages and action them into generating corresponding tickets within your selected departments or categories.
What kind of support do you provide if I encounter issues while integrating these services?
Our support team offers comprehensive assistance through various channels including live chat, email, and phone support. We guide users through troubleshooting steps for common integration issues like misconfigured triggers or authentication errors between the platforms.
