Teamwork Desk + ManageEngine ServiceDesk Plus Cloud Integrations

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Supported triggers and actions

What does this mean?

- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- TypeRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- Cc
- Bcc
- BodyRequired
- StatusRequired
- Assigned To
- Agents to Notify
- Make This a Draft?Required
Action
Write

- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Task IDRequired
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Write

- CustomerRequired
  Choose "Add a Search Step" to find a customer ID or choose "Use a Custom Value" in the dropdown below if you already know the customer's ID.
- First Name
- Last Name
- Email
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Search KeywordsRequired
  Enter the customer's name or email address for which to search.
Action
Search
- Search KeywordsRequired
  Enter the customer's name or email address for which to search.
- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Search or write
- Service Desk InstanceRequired
  Select the ServiceDesk Plus Cloud instance where the API call must be placed
- Name
  Specify the asset name
- Product
  Specify product name(s) of assets
- State
  Specify state(s) asset
- Vendor
  Specify asset vendor(s)
- Site
  Specify site(s) of assets
- Purchase Cost
  Specify purchase cost(s) of assets
- Asset Tag
  Specify asset tag(s)
- Location
  Specify location(s) of assets
Trigger
Scheduled
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- Service Desk InstanceRequired
  Select the ServiceDesk Plus Cloud instance where the API call must be placed
- Subject
  Specify the subject of requests
- Requester
  Specify requester name(s)
- Status
  Specify status/es of requests
- Technician (email address)
  Specify email address/es of assigned technicians
- Site
  Specify site(s) of requests
- Group
  Specify group(s) of requests
- Priority
  Specify priority/ies of requests
- Urgency
  Specify urgency/ies of requests
- Impact
  Specify impact(s) of requests
- Mode
  Specify mode(s) of requests
- Category
  Specify category/ies of requests
- Sub Category
  Specify subcategory/ies of requests
- Item
  Specify item(s) of requests
- Asset
  Specify asset(s) associated with requests
Trigger
Scheduled
Try It
- TitleRequired
  Specify a title for the announcement
- DescriptionRequired
  Type a description for the announcement
- Priority
  Specify priority for the announcement
- Announcement Type
  Specify the announcement type
- Services Involved
  Specify the services involved
- Email Users
  Specify user email addresses to send the announcement
- Public View
  Specify whether to display the announcement to requesters (yes/no)
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Assign ToRequired
Action
Write
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
  Enter a valid email address.
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- MessageRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
  Whether or not a confirmation email will be sent to the customer.
- Notify Creating Agent
  Whether or not to send notification to the agent whose API key you are using for this integration. This is usually yourself. You will also need to enable notifications for new tickets in the Desk user profile.
- Task ID
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Inbox
- Source
- Type
- Customer ID
- Customer Email
  Enter a valid email address.
- Customer Full Name
- Subject
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- Message
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- Status
- Assigned To
- Priority
- Tags
Action
Write
- Search KeywordsRequired
  Enter the ticket ID or keywords (with a space between them) for which to search.
Action
Search
- Search KeywordsRequired
  Enter the ticket ID or keywords (with a space between them) for which to search.
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
  Enter a valid email address.
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- MessageRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
  Whether or not a confirmation email will be sent to the customer.
- Notify Creating Agent
  Whether or not to send notification to the agent whose API key you are using for this integration. This is usually yourself. You will also need to enable notifications for new tickets in the Desk user profile.
- Task ID
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Search or write
- Service Desk InstanceRequired
  Select the ServiceDesk Plus Cloud instance where the API call must be placed
- Title
  Specify the title of changes
- Requester
  Specify change requester name(s)
- Site
  Specify site(s) of changes
- Group
  Specify group(s) of changes
- Change Owner (email address)
  Specify email address/es of change owners
- Change Type
  Specify change type(s)
- Priority
  Specify priority/ies of changes
- Urgency
  Specify urgency/ies of changes
- Impact
  Specify impact(s) of changes
- Change Risk
  Specify change risk(s)
- Reasons of Change
  Specify reason(s) for initiation of changes
- Category
  Specify category/ies of changes
- Sub Category
  Specify subcategory/ies of changes
- Item
  Specify item(s) of changes
- Asset
  Specify asset(s) associated with changes
Trigger
Scheduled
Try It
- Service Desk InstanceRequired
  Select the ServiceDesk Plus Cloud instance where the API call must be placed
- Trigger ModuleRequired
  Select the module where the trigger executes
- Execute OnRequired
  Choose when to run the trigger
- Trigger Conditions
  Specify conditions to execute trigger in the array format as mentioned here
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Request IDRequired
  Specify the request ID
Action
Search

How to connect Teamwork Desk + ManageEngine ServiceDesk Plus Cloud

Step 1: Authenticate Teamwork Desk and ManageEngine ServiceDesk Plus Cloud.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Teamwork Desk + ManageEngine ServiceDesk Plus Cloud

About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Learn more

Related categories

Customer Support

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Related categories

Developer Tools

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Teamwork Desk + ManageEngine ServiceDesk Plus Cloud Integrations

Connect your apps and automate workflows

New Agent Reply

Inbox Filter

New Customer Reply

Inbox Filter

Ticket Assigned

Inbox Filter

New Ticket Note

Inbox Filter

Add Reply to Ticket

TicketRequired

TypeRequired

Message Format

Cc

Bcc

BodyRequired

StatusRequired

Assigned To

Agents to Notify

Make This a Draft?Required

Create Customer

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Link Task to Ticket

TicketRequired

Task IDRequired

Update Customer

CustomerRequired

First Name

Last Name

Email

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Find Customer

Search KeywordsRequired

Find or Create Customer

Search KeywordsRequired

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

New Asset

Service Desk InstanceRequired

Name

Product

State

Vendor

Site