Get to know RingCentral

Your company information, users, and business phone numbers are accessible and managed inside your admin portal. In the Phone Numbers section, you can add your existing phone lines or purchase new ones within your RingCentral account. You can also assign a number to a user extension under the Assigned tab so that customers can connect to correct representative right away. Then it's time to get the calls routed correctly. You can create call groups in RingCentral by clicking on the New Call Queue button under the Group(s)/Other(s) section of your admin portal. These are dedicated to handling specific calls (e.g. Sales, Support, Billing), so incoming calls are shared within the group automatically.

Your main company number connects callers to an Auto-Receptionist, which you can configure to accept calls during your business hours or route calls based on custom answering rules you’ve set up for out-of-office hours. You can customize the call experience further by creating a unique interactive voice response system and importing or recording your own company prompts to work with it. As your company receives and handles calls on a regular basis, you can evaluate overall performance by reviewing voice call activities under Reports or your call logs under the Call Log section of your admin portal.

Directing customers to the right people at the right time saves opportunities from slipping through the cracks. Since RingCentral manages your company phone system online, your employees can install the RingCentral mobile apps so they’re always connected regardless of location or device. They can make and receive business calls, faxes, and text messages without worrying about mixing their personal and business contacts by mistake. If they’re working from their computer, installing the RingCentral desktop apps lets them plug in a headset so that voice calls are always clear and crisp.

Teams communicate with one another just as much as they do with your customers. Rather than having them constantly switch to third-party business tools or spend money bringing them to the office, you can utilize the RingCentral Meetings app to host online conferences, deliver company webinars, and share files and screen annotations using local or cloud storage apps like Dropbox or Box. Remote and office employees can schedule and join meetings at their most convenient time, which builds better relationships and increases productivity within the team.

Setting up a unified business phone system doesn’t have to be a painful investment for your company. RingCentral lets you take all of your communications online so you can focus on empowering your teams to deliver outstanding phone support anytime, anywhere.

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Google Sheets

Google +1Google, Spreadsheets

40 Integrations


CRM (Customer Relationship Management)

65 Integrations

Google Drive

File Management & Storage +1File Management & Storage, Google

35 Integrations


RingCentral Updates

Streamline Your Business Communications with RingCentral