When this happens...
ZendeskNew Ticket
Then do this...
PipedriveCreate Deal

Using your helpdesk to capture opportunities? Set up this automation and Zapier can bring them all into your CRM seamlessly. Once it's active, any new ticket added to a particular view on Zendesk will trigger the automation, creating a new deal on Pipedrive to match or updating one if it already exists—now start closing!

How this Zendesk-Pipedrive integration works

  1. A new ticket is created on Zendesk
  2. Zapier creates a new deal on Pipedrive, or updates one that exists.

Apps involved

  • Zendesk
  • Pipedrive

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Pipedrive + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Deal

Triggers when a new deal is created.

Create Person

Creates a new person.

Updated Deal

Triggers when an existing deal is updated.

Create Deal

Creates a new deal.

New Activity

Triggers when a new activity is created.

Create Activity

Creates a new activity.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Pipedrive is sales pipeline and CRM software for deal makers. Get super-organized. Close deals in less time. iOS and Android apps let you take your pipeline with you anywhere.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations