Mojo Helpdesk + RingCentral Integrations

How to connect Mojo Helpdesk + RingCentral

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Choose a Trigger

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Choose an Action

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when new unassigned ticket is created.
Trigger
Scheduled
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New Ticket with Scheduled On
Triggers when new unassigned ticket with a scheduled on date is created.
Trigger
Scheduled
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- Ticket QueueRequired
  The ticket queue, where the new ticket should be placed.
- TitleRequired
  The title of the new ticket.
- DescriptionRequired
  The content of the new ticket (or the description of the issue).
- Priority
  Priority level of the ticket.
- User's email
- Due On
- Scheduled On
Action
Write
Call Ended
Triggers when a call has been ended.
Trigger
Scheduled
Try It
New Call Recording
Triggers when a call has been recorded.
Trigger
Scheduled
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- Type
- StatusRequired
Trigger
Instant
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- NameRequired
- Allow Join before host
- Mute Audio
- Turn off camera for participants
Action
Write

- Phone Number ToRequired
- FileRequired
- Resolution
- Send Time
  Timestamp to send fax at. If not specified (current or the past), the fax is sent immediately.
- Cover Page Text
- Cover Page Type
Action
Write
- Api Docs Info
  API docs for RingCentral are located here https://developer.ringcentral.com/api-docs/latest/index.html
- HTTP MethodRequired
- URLRequired
  Requests can only be made to domains associated by this application.
- Query String Parameters
  These params will be URL-encoded and appended to the URL when making the request.
- Headers
  Authentication headers are included automatically
- Additional Request Headers
  Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
- Body
  Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.
Action
Write

New Ticket with Due On
Triggers when new unassigned ticket with a due on date is created.
Trigger
Scheduled
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New User
Triggers when new user is created.
Trigger
Scheduled
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- Group
  The group in which the user should be placed into. If not specified, it will be placed in the default "Individuals" group.
- EmailRequired
  Email address of the new user.
- First NameRequired
  First name of the new user.
- Last Name
  Last name of the new user.
- Send welcome email?
  Should an welcome email be sent to the user's email address? If omitted, no email will be send.
Action
Write
Missed Call
Triggers when there is a new missed call.
Trigger
Scheduled
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- Type
Trigger
Instant
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New Voicemail
Triggers when there is a new incoming voicemail.
Trigger
Scheduled
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- Phone Number FromRequired
- Phone Number ToRequired
  Type the phone number to send to.
- Play Prompt
Action
Write
- Type
- Phone Number FromRequired
- Phone Number ToRequired
- TextRequired
Action
Write

How Mojo Helpdesk + RingCentral Integrations Work

Step 1: Authenticate Mojo Helpdesk and RingCentral.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

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Connect Mojo Helpdesk + RingCentral

About Mojo Helpdesk

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Tender Support

Customer Support

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

Learn more

Related categories

Phone & SMS

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Mojo Helpdesk + RingCentral Integrations

How to connect Mojo Helpdesk + RingCentral

Connect your apps and automate workflows

New Ticket

New Ticket with Scheduled On

Create Ticket

Ticket QueueRequired

TitleRequired

DescriptionRequired

Priority

User's email

Due On

Scheduled On

Call Ended

New Call Recording

New SMS/MMS Sent

Type

StatusRequired

Create Video Meeting

NameRequired

Allow Join before host

Mute Audio

Turn off camera for participants

Send Fax

Phone Number ToRequired

FileRequired

Resolution

Send Time

Cover Page Text

Cover Page Type

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

New Ticket with Due On

New User

Create User

Group

EmailRequired

First NameRequired

Last Name

Send welcome email?

Missed Call

New SMS/MMS Received

Type

New Voicemail

Generate Ringout Call

Phone Number FromRequired

Phone Number ToRequired

Play Prompt

Send SMS/MMS

Type

Phone Number FromRequired

Phone Number ToRequired

TextRequired

About Mojo Helpdesk

Related categories

Similar apps

Zendesk

Help Scout

Tender Support

About RingCentral

Related categories

Get started for free