How to connect LiveAgent + Jira Software Cloud
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- New Customer (Experimental)Triggers when a new customer is added to system. (uses API v3).Trigger
- New CustomerTriggers when a new customer is added to system.Trigger
- Add Customer to GroupAdd customer to group.Action
- Create ConversationCreates new conversation.Action
- Add New CustomerAdds new contact/customer to system.Action
- Remove Customer From GroupRemoves customer from particular group.Action
- New IssueTriggers when a new issue is created.Trigger
- New Issue (Via JQL)Triggers when a new issue is added that matches some JQL.Trigger
- Jira Software Cloud
Triggers when an existing issue is updated.
Scheduled
Trigger
- Jira Software Cloud
Adds an attachment to an issue.
Scheduled
Action
- Jira Software Cloud
Adds a new comment to an issue.
Scheduled
Action
- Jira Software Cloud
Creates a link (e.g. "is blocked by") between two issues.
Scheduled
Action
- Jira Software Cloud
Adds a new watcher to an issue.
Scheduled
Action
- Jira Software Cloud
Creates a new issue.
Scheduled
Action
- Jira Software Cloud
Updates an existing issue.
Scheduled
Action
- Jira Software Cloud
Searches for an issue by summary or key.
Scheduled
Action
- Jira Software Cloud
Finds an existing user.
Scheduled
Action
How LiveAgent + Jira Software Cloud Integrations Work
- Step 1: Authenticate LiveAgent and Jira Software Cloud.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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