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Zapier makes it easy to integrate Kayako with Metatask - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Conversation" from Kayako.

Add your action

An action happens after the trigger—such as "Add New Comment" in Metatask.

You’re connected!

Zapier seamlessly connects Kayako and Metatask, automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Kayako to Metatask integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect Kayako and Metatask to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
Try It
New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation
  Required
- Tags
  Required
Action
Write
- User
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Write
- Organization Name
  Required
- Tags
  Required
- Email Domains
Action
Write
- Conversation
  Required
- Requester
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Conversation Subject
  Required
Action
Write
- User
  Required
- Tags
  Required
- Full Name
  Required
- Role
  Required
- Organization
  Required
- Teams
- Language
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Organization Name
  Required
- Tags
  Required
- Email Domains
Action
Search or write
- Template
  Required
Trigger
Instant
Try It
- Template
  Required
- Task
Trigger
Instant
Try It
- Template
  Required
- Task
- Process
  Required
Action
Write
- Template
  Required
- Form Field
  Required
Action
Search

New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It
New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
Try It
- Conversation
  Required
- Private Note Contents
  Required
Action
Write
- Organization
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Mailbox
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Write
- Event
  Required
- Email
  Required
- Title
  Required
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
  Required
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Write
- Organization
  Required
- Email Domains
- Organization Name
  Required
- Tags
  Required
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Search or write
- Query
  Required
- Organization
  Required
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Search or write
- Template
  Required
- Task
Trigger
Instant
Try It
- Template
  Required
- Task
- Process
  Required
- Comment Text
  Required
- Comment File
Action
Write
- Template to Use
  Required
- Organization Name
  Required
- Process Deadline
Action
Write

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

Customer Support

About Metatask

Metatask is a simple tool to organize and control internal processes that lets normal users quickly build and execute business workflows.

Related categories

Task Management

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