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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.

Add your action

An action happens after the trigger—such as "Add a Private Note to a Conversation" in Kayako.

You’re connected!

Zapier seamlessly connects LiveChat and Kayako, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
Try It
New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
Try It
New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It
New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It

Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
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- Conversation
  Required
- Private Note Contents
  Required
Action
Write

- Organization
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Mailbox
  Required
- Conversation Subject
  Required
- Message Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Event
  Required
- Email
  Required
- Title
  Required
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Write
- Organization
  Required
- Email Domains
- Organization Name
- Tags
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- Query
  Required
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Search or write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
Try It
New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation ID
  Required
- Tags
  Required
Action
Write
- User
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Organization Name
  Required
- Tags
- Email Domains
Action
Write
- Conversation ID
  Required
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- User
  Required
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Organization Name
  Required
- Tags
- Email Domains
Action
Search or write

For AI agents & developers

Use LiveChat and Kayako with AI agents and code

Beyond Zap workflows. Call LiveChat and Kayako actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose LiveChat and Kayako actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add a Private Note to a Conversation

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger LiveChat and Kayako actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* livechat / kayako action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect LiveChat and Kayako to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your LiveChat to Kayako integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

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Related categories

Customer Support

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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