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Set up your first integration
Quickly connect Wix to Intercom with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Wix with Intercom - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "eCommerce" from Wix.
Add your action
An action happens after the trigger—such as "Add Note" in Intercom.
You’re connected!
Zapier seamlessly connects Wix and Intercom, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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Practical ways you can use Wix and Intercom
Update Intercom when a customer books on Wix
When a customer books a session on your Wix website, Zapier updates their record in Intercom. This ensures your customer support team is armed with up-to-date booking details, enabling proactive communication and faster resolutions.
Business OwnerCases created for new Wix form submissions
When a customer submits a form on Wix, Zapier creates a conversation or ticket in Intercom. By capturing customer inquiries immediately, this automation helps your team respond faster and enhances customer satisfaction with quicker turnarounds.
Customer Support OpsLearn how to automate Wix on the Zapier blog
Learn how to automate Intercom on the Zapier blog
Frequently Asked Questions about Wix + Intercom integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Wix and Intercom
How do I set up the integration between Wix and Intercom?
To set up the integration, go to our platform and create a new zap. Choose Wix as the trigger app and Intercom as the action app. You'll be guided through connecting both accounts, where you'll authorize us to access your Wix and Intercom data.
What triggers can I use from Wix in this integration?
You can use various triggers such as 'New Form Submission', 'New Order', or 'Customer Signup' from your Wix site. These will activate actions within Intercom like sending messages or updating customer records.
Can I customize the actions that occur in Intercom once a trigger from Wix is activated?
Yes, you can customize actions in Intercom when a Wix trigger occurs. You can define specific actions like creating leads, sending automated messages, or tagging users based on different triggers from your Wix site.
Is it possible to pass customer data from Wix to Intercom automatically?
Absolutely! When setting up your integration, you can map customer fields between Wix and Intercom so that as soon as there's an update in Wix, it reflects automatically in Intercom.
Are there any limitations to keep in mind when integrating Wix with Intercom?
One limitation is the data sync frequency which may not be real-time and relies on polling intervals. Also, certain complex workflows might require additional configuration beyond standard triggers and actions.
What happens if there's an error during the data transfer between Wix and Intercom?
If an error occurs during data transfer, we have error logs you can check for troubleshooting. Real-time alerts can also be set up so you're notified instantly when something goes wrong.
Can I use this integration for handling e-commerce events from my Wix store?
Yes, e-commerce events such as order placements or cart abandonments on your Wix store can trigger specific workflows in Intercom like sending automated follow-up messages or logging sales events.
