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Set up your first integration
Quickly connect Intercom to Telegram with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Telegram - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Send Message" in Telegram.
You’re connected!
Zapier seamlessly connects Intercom and Telegram, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and Telegram
Notify on Telegram about new Intercom conversations
Stay updated on customer engagement effortlessly. Every time a new conversation starts in Intercom, Zapier can send an alert to your Telegram account, ensuring you never miss an important customer interaction and can act swiftly where needed.
Business Owner
Send Telegram alerts for new Intercom tickets
Avoid delays in resolving IT issues. When a new ticket is created in Intercom, Zapier can send a message to your Telegram account. This automation ensures IT support stays informed in real-time, reducing response times and improving resolution rates.
ITLearn how to automate Intercom on the Zapier blog
Learn how to automate Telegram on the Zapier blog
Frequently Asked Questions about Intercom + Telegram integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Telegram
How do I set up an integration between Intercom and Telegram?
To set up an integration between Intercom and Telegram, first create a Zap on our platform. Select Intercom as the trigger app and choose a trigger event, like 'New Message'. Then, select Telegram as the action app and define the action, such as 'Send Message'. Following these steps will link your Intercom account with Telegram through our automation.
What triggers can I use from Intercom for this integration?
You can use a variety of triggers from Intercom for this integration. Common options include 'New Lead', 'New Conversation', or 'Tag Added to User'. These triggers allow you to automatically send messages or updates via Telegram when specific events occur in your Intercom account.
What actions can be executed in Telegram through this integration?
Through this integration, you can perform actions such as sending messages to individuals or channels on Telegram. Depending on your needs, you can configure additional actions like updating chat status or notifying team members about specific events.
Can I customize the message sent to Telegram from Intercom?
Yes, messages sent from Intercom to Telegram can be customized. During the setup process, you'll have the chance to configure message content based on variables such as user names, conversation details, or any custom data available from your Intercom trigger.
Is it possible to filter which conversations trigger a message in Telegram?
Absolutely. Our platform allows you to apply filters when setting up your integration. You can filter conversations based on criteria like tags, conversation status (open/closed), or user attributes. This ensures that only relevant conversations send messages to your Telegram.
Are there any limitations on how many messages can be sent through Telegram via this integration?
While we do not impose specific limitations on message volume through our platform, keep in mind that both Intercom and Telegram may have their own usage limits. It's important to review their terms of service regarding message frequencies and volumes.
How quickly does a triggered event in Intercom lead to an action in Telegram?
Triggered events in Intercom are processed almost instantly by our platform, typically resulting in an action being carried out in Telegram within a few seconds. However, actual processing times may vary slightly due to network conditions or service load.
