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Intercom + Slack

Send Slack messages when new tags are added to Intercom conversations

Boost your team's efficiency with this streamlined workflow. When you add a tag to a conversation in Intercom, a tailored message is delivered straight into your chosen Slack channel. This prompt communication lets your team instantly know about the tagged Intercom conversation, enabling a faster response time and facilitating enhanced collaboration.

Boost your team's efficiency with this streamlined workflow. When you add a tag to a conversation in Intercom, a tailored message is delivered straight into your chosen Slack channel. This prompt communication lets your team instantly know about the tagged Intercom conversation, enabling a faster response time and facilitating enhanced collaboration.

  1. When this happens...
    IntercomIntercom
    Tag Added to Conversation

    Triggers when a new tag is added to a conversation in Intercom.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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