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Intercom + Slack

Send Slack direct messages when new tags are added to Intercom users

Stay informed of user updates in Intercom with this seamless workflow between Intercom and Slack. Whenever a tag is added to a user in Intercom, a direct message is sent to a designated Slack user, keeping your team up-to-date on customer interactions. This automation helps ensure important user information is easily accessible and always at your fingertips.

Stay informed of user updates in Intercom with this seamless workflow between Intercom and Slack. Whenever a tag is added to a user in Intercom, a direct message is sent to a designated Slack user, keeping your team up-to-date on customer interactions. This automation helps ensure important user information is easily accessible and always at your fingertips.

  1. When this happens...
    IntercomIntercom
    Tag Added to User

    Triggers when a User is tagged.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
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intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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