Connect HelpDesk and Telegram to unlock the power of automation
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Set up your first integration
Quickly connect HelpDesk to Telegram with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate HelpDesk with Telegram - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from HelpDesk.
Add your action
An action happens after the trigger—such as "Send Message" in Telegram.
You’re connected!
Zapier seamlessly connects HelpDesk and Telegram, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when a new support ticket is created.
Try ItTriggerInstant - Ticket Followers Changed
Triggers when followers change in a ticket.
Try ItTriggerInstant - Ticket Priority Changed
Triggers when ticket changes priority.
Try ItTriggerInstant - Ticket Tags Changed
Triggers when tags are changed in a ticket.
Try ItTriggerInstant
- Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItTriggerInstant - New Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTriggerInstant - Ticket Status Changed
Triggers when ticket changes status.
Try ItTriggerInstant - Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
ActionWrite
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Connect HelpDesk and Telegram to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Telegram on the Zapier blog
Frequently Asked Questions about HelpDesk + Telegram integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with HelpDesk and Telegram
How do I connect HelpDesk with Telegram?
To connect HelpDesk with Telegram, navigate to the 'Integrations' section in your HelpDesk account and select Telegram from the list. Follow the on-screen instructions to authorize access and set up the desired triggers and actions.
What triggers are available when integrating HelpDesk with Telegram?
When integrating HelpDesk with Telegram, you can set triggers such as receiving a new message on a specific channel, or having a new ticket created in HelpDesk. These triggers allow you to automate actions based on these events.
Can I send automated responses from HelpDesk to Telegram messages?
Yes, you can configure automated responses. By setting HelpDesk to trigger upon receiving a new ticket or message, you can send predefined replies or notifications directly back to a specified Telegram chat.
Are there any limitations when using HelpDesk with Telegram?
Currently, we support a range of triggers and actions but certain advanced customizations might require additional scripting or third-party tools. Check our documentation for any updates on feature expansions.
How can I set up notifications for new tickets from Telegram in HelpDesk?
You can set up notifications by creating a trigger in your integration settings that alerts you every time there is a new message or ticket created via Telegram. This ensures you stay updated without needing to manually check each platform.
Is it possible to manage multiple Telegram channels through one HelpDesk account?
Yes, you can connect multiple Telegram channels by configuring separate integrations for each channel within your single HelpDesk account. Each connection allows for unique triggers and actions tailored to specific channels.
What types of actions can be automated between HelpDesk and Telegram?
You can automate actions such as creating tickets from incoming messages, sending status updates back to users through Telegram, and notifying team members in real-time about support requests.
