Help Scout
When this happens...
IntercomNew Tag on a User
Then do this...
Help ScoutCreate Conversation

Establish an immediate connection with your customers when you use this Intercom to Help Scout automation. Once set up, when you tag a new user in Intercom, Zapier will create a new conversation to your customer in Help Scout. Impress users with a fast turnaround when you use this integration from Zapier.

How It Works

  1. Tag a new user in Intercom
  2. Zapier creates a new conversation to customer in Help Scout

What You Need

  • Intercom account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

Conversation Assigned

Triggers when a conversation is assigned to agent.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations