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Google My Business + Zendesk

Create tickets in Zendesk from new reviews in Google My Business

Streamline your customer service responses with this seamless integration between Google My Business and Zendesk. Whenever a new customer review is posted on Google My Business, this workflow will promptly create a ticket in Zendesk, enabling your team to swiftly address feedback and concerns. Transform your responsiveness and enhance customer satisfaction with this efficient solution.

Streamline your customer service responses with this seamless integration between Google My Business and Zendesk. Whenever a new customer review is posted on Google My Business, this workflow will promptly create a ticket in Zendesk, enabling your team to swiftly address feedback and concerns. Transform your responsiveness and enhance customer satisfaction with this efficient solution.

  1. When this happens...
    Google My BusinessGoogle My Business
    New Review

    Triggers when a new review is submitted for a specified location.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account

    • LocationRequired

    Trigger
    Scheduled
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
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google-my-business logo

About Google My Business

Google My Business launched as a way of giving business owners more control of what shows in the search results when someone searches a given business name.
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Related categories

  • Google
  • Website Builders

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