Ticket ID / Number to which notes has to be added.

The Notes that need to be added to the Ticket.

Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).

First name of the Requester

Last name of the Requester

Job Title of the Requester

Primary Email of the Requester

Mobile Phone Number of the Requester

Work Phone Number of the Requester

Address of the Requester

Background Information of the Requester

API docs for Freshservice are located here http://api.freshservice.com/

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

Subject for the Ticket.

Email of the Requester / User.

A Description for the Ticket . Include details here.

Priority of the ticket.

Enter emails of person(s) you want to copy seperated by commas.

Determines which App Extensions will appear in the dropdown below.