Freshdesk + Google Drive

Create Freshdesk tickets for new Google Drive files in folders

Stay on top of your support tasks seamlessly with this automation. Whenever a new file is added in a Google Drive folder, a ticket is instantly created in Freshdesk. No more manual checks or missed issues. This workflow brings efficiency to your process, allowing you to focus on resolving issues instead of identifying them.

When this happens...
New File in Folder
Triggers when a new file is added directly to a specific folder (but not its subfolders).
TriggerScheduled
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

- Drive
Trigger
Scheduled
Try It
- Drive
- Folder
Trigger
Scheduled
Try It
- FileRequired
- Convert to Document?
- File Name
- Drive
- Folder
Action
Write
- Drive
- Parent Folder
- Folder NameRequired
Action
Write
- Drive
- Folder
- File NameRequired
- File ContentRequired
- Convert to Document?
Action
Write

- Drive
- File IdRequired
- Sharing PreferenceRequired
- Organization Domain
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Delete File
This action will delete a file in Google Drive. You will need to provide the file ID.
Action
Write
- Folder NameRequired
- Drive
- Parent Folder
Action
Search
- Folder NameRequired
- Drive
- Parent Folder
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- Drive
- Folder
Trigger
Scheduled
Try It
- Drive
- Folder
- Include Deleted
Trigger
Scheduled
Try It
- Drive
- Folder
- FileRequired
- Convert to Document?
- File Name
- File Extension
- Idempotency Key
Action
Write
- FileRequired
- Drive
- FolderRequired
Action
Write
- Drive
- Folder
- File to ReplaceRequired
- FileRequired
- Convert to Document?
- File Name
- File Extension
- Idempotency Key
Action
Write
- FileRequired
- Drive
- Folder
Action
Write
Get Multiple Files from Google Drive
This action sends a GET request to the Google Drive API to retrieve a list of files and allows you to filter the list based on specific query parameters.
Action
Write
- File NameRequired
- Drive
- Folder
- File Types
Action
Search
- File NameRequired
- Drive
- Folder
- File Types
- FileRequired
- Convert to Document?
- File Name
- File Extension
- Idempotency Key
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

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About Google Drive

Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.

Learn more Help

Related categories

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File Management & Storage, Microsoft

PRODUCTS

CAPABILITIES

By team

Freshdesk + Google Drive

Create Freshdesk tickets for new Google Drive files in folders

New File

Drive

New Folder

Drive

Folder

Copy File

Convert to Document?

File Name

Drive

Folder

Create Folder

Drive

Parent Folder

Folder NameRequired

Create File From Text

Drive

Folder

File NameRequired

File ContentRequired

Convert to Document?

Add File Sharing Preference

Drive

File IdRequired

Sharing PreferenceRequired

Organization Domain

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Delete File

Find a Folder

Folder NameRequired

Drive

Parent Folder

Find or Create Folder

Folder NameRequired

Drive

Parent Folder

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired

Address

Description

Phone

Job Title

Tags

Find Contact

EmailRequired

New File in Folder

Drive

Folder

Updated File