Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!
Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this...Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
- then do this!Send Outbound Email
Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.
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